[Resolved]  Kutchina — unwillingness to provide free service for 1 year

Dear sir I bought a Kutchina kitchen chimney(model:SMARTEC SS, machine code:[protected] from 'Renaissance', Nazrul sarani, Hakimpara, Siliguri, W.B, on 1/8/2014. It is written in your warranty cum survice book that 3 free service will be provided at intervals of 4 months(total coverage 1 year) The man(Bubai Roy), form Renaissance, from the very beginning insisted me to take the service at intervals of 3 months.He said to me that it is their policy to provide 4 free services at intervals of 3 months keeping the same 1 year free service coverage(like the company).Initially i didn't agree with that because my family is very small and within 3 months little chance to gather enough dirt to the chimney.But they forced me to listen to them.Now it is only 9months have passed.They provided 3 free services and now they are denying the fourth free service which they promised earlier (which is pending in August).When i talked to that Bubai Roy, he blacmailed me and misbehaved me in the version that only if i renew paid service with them in the long run, then only they will provide the fourth service to me.He was so rude. Now, the chimney is mine.I will do its paid servicing in my own will.But is it right to blackmail one in this way?...not only their behaviour is so bad, they are violating the company's guideline also. I will be obliged if you pl.look after this matter. Thanking you Dr.Debashis Sain Siliguri 19/6/2015