[Resolved] Kuthina Chimney - Bajoria, Kolkata — Kitchen chimney

Debkanti Bandyopadhyay

from Kolkata, West Bengal

Address:

Bardhaman, West Bengal, 713216

I had purchased and installed two kitchen chimneys Florence and Vectra in Jan'15 at my new home at City Centre, Durgapur. My IDs are 11002699 and 11002700 respectively. Two free services I availed. On 12.01.16 when I called on customer care [protected] for the last service, the concerned personnel took my IDs and later told me that the third service was due on 7.1.16 and it has been lapsed. I informed her that nobody called me from the company about the last service, and when I asked for it this is the reply I got. I had been also told that I am not entitled since the last date has already lapsed.

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Aug 25, 2018

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Kutchina / Bajoria Appliances Customer Care's response Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to [protected]@kutchina.com & we will look into the matter on an immediate basis.

Regards
Team Kutchina