[Resolved] Lakme — poor quality | |
I had purchased a lakme product and discovered that i had skin infection. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 28 Comments | |
Comments
Respected Sir/Madam,
This is to bring to your kind notice that, I, Natasha Kohli took combined pre-bridal and bridal package, costing worth rs 7600 from Lakme Saloon branch in phase-7, Mohali, recently. I took prebridal part of package, {costing rs 3600}2 days back from there.But to my utter dismay that service didn’t turned out to be up to the mark.I’m highly unsatisfied and the level of services provided to me were far below my expectations. It lacked the professional touch, for which the LAKME brand is appreciated among the clientele.
I escalated my concerns to the co-ordinator of mohali branch but nothing fruitful was suggested/worked out by them. However now I’m not willing to opt for their bridal package {costing rs 4000 } .I just want refund of this rs 4000 as soon as possible from your side.
I have faced a lot of harassment and now I do not wish to go for your services. I want immediate action on my highlighted concern, otherwise i would not be reluctant to approach consumer-court for my claim.Hope you take this matter seriously and on priority basis and do the needful urgently and contact me.
Natasha
[protected]
This is to bring to your kind notice that, I, Natasha Kohli took combined pre-bridal and bridal package, costing worth rs 7600 from Lakme Saloon branch in phase-7, Mohali, recently. I took prebridal part of package, {costing rs 3600}2 days back from there.But to my utter dismay that service didn’t turned out to be up to the mark.I’m highly unsatisfied and the level of services provided to me were far below my expectations. It lacked the professional touch, for which the LAKME brand is appreciated among the clientele.
I escalated my concerns to the co-ordinator of mohali branch but nothing fruitful was suggested/worked out by them. However now I’m not willing to opt for their bridal package {costing rs 4000 } .I just want refund of this rs 4000 as soon as possible from your side.
I have faced a lot of harassment and now I do not wish to go for your services. I want immediate action on my highlighted concern, otherwise i would not be reluctant to approach consumer-court for my claim.Hope you take this matter seriously and on priority basis and do the needful urgently and contact me.
Natasha
[protected]
Hi
This is in reference to the products which I buy from Lakme.I am very brand loyal to Lakme, since it is the product I am using past 10 years. I am just 27 and I have started to get skin infection due to Lakme products. Lakme lipstick s****. The lipstick itself dries within 5 hours. Everyday i have to rub the lipstick first on my hand, to make it wet and apply.
I do not say that it is a bad product. However, as time had passed and after establishing your company as the best brand in Indian market, you have stopped bothering about quality. Before marketing your products, please understand what kind of quality base are been used and whether this product is going to suit for all skin types. Please concentrate on the product, rather than creating new channels of advertising such low quality products
I have now switched to Maybelline, which is an amazing product and also recommending the same to all my friends. And it also seems you are least bothered about customer satisfaction. I never seen any replies sent to Consumer complaints.And please let me know who is the right person to be contacted on this respect.
This is in reference to the products which I buy from Lakme.I am very brand loyal to Lakme, since it is the product I am using past 10 years. I am just 27 and I have started to get skin infection due to Lakme products. Lakme lipstick s****. The lipstick itself dries within 5 hours. Everyday i have to rub the lipstick first on my hand, to make it wet and apply.
I do not say that it is a bad product. However, as time had passed and after establishing your company as the best brand in Indian market, you have stopped bothering about quality. Before marketing your products, please understand what kind of quality base are been used and whether this product is going to suit for all skin types. Please concentrate on the product, rather than creating new channels of advertising such low quality products
I have now switched to Maybelline, which is an amazing product and also recommending the same to all my friends. And it also seems you are least bothered about customer satisfaction. I never seen any replies sent to Consumer complaints.And please let me know who is the right person to be contacted on this respect.
purchased lakme peach milk moisturzer from vishal mega mart jalandhar. i was shocked it was nt at all milky or u can say thick, it was all water mixed with some white like material . after its application 1ce i got pimples on my face. i want concerned authorities to look into the matter .
jyoti gupta
736 j.p nagar
jalandhar
[protected]
jyoti gupta
736 j.p nagar
jalandhar
[protected]
Dear all,
Lakme is all about talks and sales, they neither take care of their customers or respond to any complaints. I am from Bangkok, recently visited India and bought quite a few thousands of Lakme products from KUNCHALS shop at Lifestyle Mall, near Rajouri Garden MRT station. One of the product I purchased was a 'bronze' jewel eyeliner (the bridal sutra collection) and as it came packaged so I open to see the eyeliner tube. When igot back I opened and saw the word 'TESTER' written on teh product I bought. I WAS UPSET. I wrote a complaint to the Lakme official website and NO reply. I complained to Kunchals and after a long time, I only received an apology and an excuse saying it's Lakme's fault.
I told Kunchals that Ibought the product from their shop and if I got a tester from them, they ought to exchange or send me a new one or do something to compensate. They didn't bother to reply. Because of this irresponsible attitude of Kunchals and Lakme, I would liek to suggest you all be very careful. I feel like I have been cheated.
In fact the service I got was not even near 'good'
The sales rep kept pulling my hand from me to apply lipstick to present colours. No manners, they at least should ask if a customer woudl like to try and not just grab my hand and paint someting on my wrist.
Since I bought a few thousands, I was supposed to get a premiere gift, they didn't give me and in fact after paying when I went to show my bills and collect the products, they forgot to give me one product, which means I paid for 7 things and they gave me six things. Luckily I checked and told them that they have forgotten. I was already upset and to return home to find that one of teh product turned out to be a tester product, I was furious. AND THE WORSE IS THEY DID NOTHING ABOUT IT! I brought thsi up to all of you because I think it's a good lesson about how unprofessional these sales are and how they so easily cheat a customer through several ways.
Can someone tell me where can I launch an official complaint to the Lakme customer service dept? Pls give an email or someting.
Thanks!
Lakme is all about talks and sales, they neither take care of their customers or respond to any complaints. I am from Bangkok, recently visited India and bought quite a few thousands of Lakme products from KUNCHALS shop at Lifestyle Mall, near Rajouri Garden MRT station. One of the product I purchased was a 'bronze' jewel eyeliner (the bridal sutra collection) and as it came packaged so I open to see the eyeliner tube. When igot back I opened and saw the word 'TESTER' written on teh product I bought. I WAS UPSET. I wrote a complaint to the Lakme official website and NO reply. I complained to Kunchals and after a long time, I only received an apology and an excuse saying it's Lakme's fault.
I told Kunchals that Ibought the product from their shop and if I got a tester from them, they ought to exchange or send me a new one or do something to compensate. They didn't bother to reply. Because of this irresponsible attitude of Kunchals and Lakme, I would liek to suggest you all be very careful. I feel like I have been cheated.
In fact the service I got was not even near 'good'
The sales rep kept pulling my hand from me to apply lipstick to present colours. No manners, they at least should ask if a customer woudl like to try and not just grab my hand and paint someting on my wrist.
Since I bought a few thousands, I was supposed to get a premiere gift, they didn't give me and in fact after paying when I went to show my bills and collect the products, they forgot to give me one product, which means I paid for 7 things and they gave me six things. Luckily I checked and told them that they have forgotten. I was already upset and to return home to find that one of teh product turned out to be a tester product, I was furious. AND THE WORSE IS THEY DID NOTHING ABOUT IT! I brought thsi up to all of you because I think it's a good lesson about how unprofessional these sales are and how they so easily cheat a customer through several ways.
Can someone tell me where can I launch an official complaint to the Lakme customer service dept? Pls give an email or someting.
Thanks!
hi,
i have been to lakme salon in chennai annanagar i got it done facial, pedicure, hairwash.the service was good the quality of the product they use is local brand.the towel, facialrooms were very dierty.i asked the hair dresser what shampoo is it ?she said swach...but the shampoo smells like sunsilkshampoo. for pedicure they use acetone it is not nailpolish remover.they charged me RS1800 for quality less brand products. the salon name is LAKME the product they use is?
i have been to lakme salon in chennai annanagar i got it done facial, pedicure, hairwash.the service was good the quality of the product they use is local brand.the towel, facialrooms were very dierty.i asked the hair dresser what shampoo is it ?she said swach...but the shampoo smells like sunsilkshampoo. for pedicure they use acetone it is not nailpolish remover.they charged me RS1800 for quality less brand products. the salon name is LAKME the product they use is?
dear mam
i m going ludhiana shelly store purchage sum matrls, and your salesgirl tisha prohit doing verry bad result i m soo abset about this plz fired this girl m nopt satisfy about your sales team
i m going ludhiana shelly store purchage sum matrls, and your salesgirl tisha prohit doing verry bad result i m soo abset about this plz fired this girl m nopt satisfy about your sales team
Hi,
I used to go to Lakme Salon in Brookefield, Bangalore. I took facial package worth Rs 12000. Initial payment I made for Rs 6000.But I was not at all satified with the service.Really their service is no worth for the money.Now I want to get back the money. If I ask them, they say they cannot return the money. Am going to ask once again. If still they make problem, Iam thinking to go to consumer court.
Please help.
I used to go to Lakme Salon in Brookefield, Bangalore. I took facial package worth Rs 12000. Initial payment I made for Rs 6000.But I was not at all satified with the service.Really their service is no worth for the money.Now I want to get back the money. If I ask them, they say they cannot return the money. Am going to ask once again. If still they make problem, Iam thinking to go to consumer court.
Please help.
Hi,
My case is little different from above.
I too took a facial package and paid only half the amount initially.
Thought of making the remaining payment at my next visit.
Unfortunately, on personal grounds am relocating to Chennai. I went to Salon and explained about my situation and requested them to give me back the money.
But they refused to give saying it as company policy. They told either I should make the full payment and take their service or can refer any of my friends to take the service.
I shocked to hear that. Is it the right way of handling the situation? Its not just 1 or 2 Rs to just leave and come. It is near to Rs 6000. Really faced a bad experience. I cannot say in words how much I've got frustrated. I was regular customer for the past 2 years and now I feel bad why I've chosen Lakme and went there? No other means to get back my money?? Please help.
My case is little different from above.
I too took a facial package and paid only half the amount initially.
Thought of making the remaining payment at my next visit.
Unfortunately, on personal grounds am relocating to Chennai. I went to Salon and explained about my situation and requested them to give me back the money.
But they refused to give saying it as company policy. They told either I should make the full payment and take their service or can refer any of my friends to take the service.
I shocked to hear that. Is it the right way of handling the situation? Its not just 1 or 2 Rs to just leave and come. It is near to Rs 6000. Really faced a bad experience. I cannot say in words how much I've got frustrated. I was regular customer for the past 2 years and now I feel bad why I've chosen Lakme and went there? No other means to get back my money?? Please help.
i've purchase a lakme lipstick(129 enrich)worth Rs 225 from durgapur city plaza yesterday on 11.03.2011.and after opening the seal at my home it is found that the stick was broken and the stik is also used.then i took it to the shopee and reqested to change the product but they didn't change it and told they will inform me on next tuesday on 15.03.2011 if it is changable or not.now my question is this if cust take a branded product like lakme and if it is defective then is the product should not changed for the cust satishfaction? so plz help to get back my product in new condition
lakme fruit moisture peach and plum — foul smell
purchased lakme fruit moisture peach and plum bearing batch no.B027 dated 09/10 smells like a dead rat kindly check the quality/gunuinity of the product. kindly refund our money or replace the product.i reserve the right to go to consumer fourm in case my complaint is not addressed at your level with in 7 days Dear Representative,
I have purchased Lakme peach milk moisturiser from Heritage Fresh on Shivam road in hyderabad. The batch number is 09/10 b026 (bar code number[protected]
I am disappointed to note that the peach used for making this batch is rotten and the bottle is stinking with amine smell(I am a scientist and I know what went wrong based on some analysis). To see this batch material, you have included one free fruit blaster face wash to keep customer attractive to buy.
The smell of moisturiser is so bad, I cannot apply on face and developed rash.
let me know why I should not approach consumer forum for cheating the customer??????
I have purchased Lakme peach milk moisturiser from Heritage Fresh on Shivam road in hyderabad. The batch number is 09/10 b026 (bar code number[protected]
I am disappointed to note that the peach used for making this batch is rotten and the bottle is stinking with amine smell(I am a scientist and I know what went wrong based on some analysis). To see this batch material, you have included one free fruit blaster face wash to keep customer attractive to buy.
The smell of moisturiser is so bad, I cannot apply on face and developed rash.
let me know why I should not approach consumer forum for cheating the customer??????
Me purchased a liquid liner from Big Bazar, TI, Indore, bt whn i opened it, it was outdated and dry . Seems "LACK OF FRESH " piece
I had purchased a Lakme Lipstick No 425 shade enrich Satins.After using 1-2 times only the lipstick melted and broke.Although I had kept in a cool and dry place.It came as a surprise for me because I expected good quality from such a well known brand.Can you please suggest me how can I take this complaint further to the company.
Regards
Tanvi
Regards
Tanvi
respected sir/madam,
i had brought an eyeliner nine to five black in color silk one which is irritating me.it even costed me rs.395 and m no able to use it.what should i do?
kindly help in this issue.
Thank you.
Shweta
i had brought an eyeliner nine to five black in color silk one which is irritating me.it even costed me rs.395 and m no able to use it.what should i do?
kindly help in this issue.
Thank you.
Shweta
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I just want to inquire about a lakme product.. Bronze effect highligher... This was launched in[protected]. Is that product still available in the market...If not please suggest me the similar product.
Thanx