[Resolved]  BSNL — Froud bsnl people

Address:

Nagpur, Maharashtra

hii
few days before i applied for bsnl BB connection, but i get no reply through on line application then i decided to inquire by calling bsnl katol road nagpur costumer care. ladies gave me one one person number name as sachin.
i thought she is from bsnl so the person which whom she is telling must be authenticate agent. so next day i called him and with in 2 hour he came to my home, he told me that he is bsnl worker and ask for document
he told me that the modem will be given by bsnl. after 3 days i got telephone connection by them. then he told me that the modem will be fix by tomorrow. then next day he come to my home with modem and connected it to the pc to my surprise the telephone line power was down before 1 hour when sachin (agent) come to my home.(may be intentionally) then he fixed the modem to my pc and as there no power in telephone network so i was not able to check it. then for my surprise he asked me for modem payment, he told me that bsnl don't give modem and modem will be provided by costumer by him in this region. i gave him money and he left away. but after 3 day this modem stopped working and agent is not picking the phone...
i know this is my fault to trust him but how could we find out such fraud if bsnl customer care person give you such people number