[Resolved]  Latestone (www.latestone.com) — Made an order on 22 oct 2015, product/ refund was not yet received and customer service is not responding

Address:Hyderabad, Andhra Pradesh, 500034
Website:www.latestone.com

I have placed an order in Latest One with the Order Number: SO912005 on[protected], for an Amount: Rs. 199.00, for the product "PTron Gold 1 5 Meter HDMI Male PVC V1 4 Cable 1 Micro HDMI Adapter Combo" and received the confirmation of the order on the same date.

After passing 10days, i have raised a request with ticket number: 723622 with latestone regarding the status of the placed order, then they said that the order is not available so they cant deliver the product. So i requested for the cancellation of the same and initiate refund for the paid order on[protected].

Now it was already been passed 20 days from my cancellation date and the amount was not yet received and i was really fed up by calling the customer service number [protected] and sent many mails but there is no response from them.

I have really wasted my time and amount for contacting them.

Request you to kindly help me to resolve the issue
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Complaint marked as Resolved 
LatestOne.com customer support has been notified about the posted complaint.
Verified Support
Nov 23, 2015
LatestOne.com Customer Care's response
Trust you are in receipt of a call back within 48 hours from our executive addressing your concerns raised. Regards, Latestone Team"Note: please do not share bank details / credit card details with anybody over the phone.
Verified Support
Nov 24, 2015
LatestOne.com Customer Care's response
" AS per discussion with you, your complaint is solved, Please call [protected] for any queries " Thank You ,Latestone.com Team
Verified Support
Dec 16, 2015
LatestOne.com Customer Care's response
"Hi if your complaint has been resolved kindly follow these instructions . My complaint has been resolved. What should I do now? It’s a good idea to mark this complaint as resolved. In “My Complaints” section click “Mark Complaint as Resolved”, explain what has been done and how did you managed to resolve your issue with the company and click “Submit”. Your complaint will be marked as “Resolved” and a resolution statement will be added."
Complaint comments 

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please take action on them

How can we trust LatestOne.
Received a call from the executive of LatestOne on 23 Nov 2015 at 14:46 and telling that the refund was delayed due to the return of dispatched product which was dispatched from warehouse on 16 Nov 2015.

How can the order will be dispatched on 16 nov 2015, when the order was cancelled on 03 Nov 2015(dispatched the product after 13 days from the date of cancellation). It looks really funny.

Also, as per the communication from him, he is telling that the amount was credited in my account today at 8.34am, but now the time is 14:56 and even now my account was not credited with the refunded amount.

Also, I have paid the amount of Rs 199/- to latestone on 22 Oct 2015 and now it is 23 Nov 2015, which passed 30 days (1 month) and i have made several calls to you and really wasted my money and time for making you calls and sending mails. Who will pay the cost of the Interest of the money for this one month and the charges of the calls i made to you.
I dont want to waste further money by making a call to your worst servce center and the issue has to be resolved here.

I got the amount credited for 199 yesterday evening around 1900hrs.

I have paid the amount of Rs 199/- to latestone on 22 Oct 2015 and now it is 23 Nov 2015, which passed 30 days (1 month) and i have made several calls to you and really wasted my money and time for making you calls and sending mails. Who will pay the cost of the Interest of the money for this one month and the charges of the calls i made to you.

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