[Resolved]  Latestone.com — More than 20 days still not getting refund

Address:760004
Website:Latestone.com

Hi this is Ashirbad Das. I have ordered a PTron Droid PC Smart TV Box (Order no SO936865) on[protected] & received that on 4 November. On 15th of November I book a complain /ticket because it was not working any more. ( ticket no #942301). On 10th of december I have to send the product personally & it was delivered on 12th of december. I have provided all the bank account details on the provided link on 12th of december . But Still I haven't received refund.
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Jan 26, 2016
Complaint marked as Resolved 
No response from latestone.com customer care through mail or calls but thanks to consumers complain.In I am able to contact them. They called me & get my refund after 60dayd
LatestOne.com customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2015
LatestOne.com Customer Care's response
Hi Trust you are in receipt of a call back within 48 hours from our executive addressing your concerns raised. Regards, Latestone Team"Note: please do not share bank details / credit card details with anybody over the phone.
Verified Support
Jan 01, 2016
LatestOne.com Customer Care's response
HI we have initiated refund for you kindly wait for 9 working days
Verified Support
Feb 09, 2016
LatestOne.com Customer Care's response
we are glad that your issue has been resolved , we would like to appologise for the delay, at the same time like to thank you for shopping on our site Latestone.com ,we are trying to improve our service day by day to perform well for our customers and provide excellent service to them , our Latestone has launched exclusive Smart Watches , Bluetooth Speakers and many more high tech products with exciting discounts and offers .we are looking forward for your next purchase .Have a Great day
Complaint comments 

Comments

Thanks for your cooperation
Dear latestone.com support team,
This is Ashirbad Das, it has been more 60 days from the date of lodging request for refund . (Token no-942301) I have not received refund, And even after 10 days of initiating refund process UTR No. is also not provided.

But Yesterday I had received a call saying he is from latestone.com asking me about my bank account details for refund, I told him I have already provided my bank account details but he told me there is some error & ask me about my a/c no, card no & expire date, I gave him all the details, After that the call was disconnected & now it's not responding to my calls.

I think it was a fraud call from latestone.com executive or someone else because no one else know about the refund process & And is there any way to take legal action.

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