Lava Mobiles — Company not providing proper replacement of device.

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201017
Website:	www.lavamobiles.com

I purchased Lava Iris X5 in November 2014 Color : White IMEI_1 : [protected] IMEI_2 : [protected] The phone stopped working properly in september 2015. The problem was that its battery as draining faster it used to get switched off. I submitted the handset for servicing in the Lava Care, in Navyug Market Ghaziabad. They said that the handset's PCB is not working properly and it needs to be changed. But they wrote the problem as "Battery not store" in the sheet which is sent with the phone to the company. The phone returned in 5 days and the problem was still intact. So I submitted the phone again to the service center as its warranty was about to get over. This time the service center personnel wrote the problem as "phone dead- not switching on' saying that the company will itself check the problem and writing this will get the PCB changed. On 5 Nov 2015, they gave me another Handset; Lava Iris X5 Color-Black, IMEI : [protected] saying that as the company is unable to repair my original phone so the company has replaced my phone with a new phone. I want to draw your attention towards the fact that I received an unsealed handset without accessories and it looked like another phone being there for servicing. I checked the phone thoroughly and found that it was different model of Iris X5. Also, the LCD, front and rear camera quality was poor. The focus of Camera was not working properly, the software was different and also the earphone of my original phone were not compatible with this handset. It was not a sealed pack device and was having the sticker of 'LR' Lava Repair as it use to be on other devices sent for repair. The accessories of my original device were not working with this device.The service center also agreed to the same and witnessed the issue. So I ubmitted the device back to the service center. But the company is not bringing back the device and providing me another replacement. Also the service center is not generating the work order saying that they cannot do anything untill the orders of the ASM. Also, nobody is telling me about what has been done to my original device. The present status is that I am not having any phone to use for which I have already the price. The company and office personnels are not cooperating me to get in contact with other higher officials regarding this issue. This forces me to think that company is not taking the issue seriously. This is very annoying and I feel completely helpless and harassed which has left me with no other option but to move to the Consumer Court with all documents and proofs. The company sold the phone with a tagline "Made For Selfies" and I purchased the device because of its camera quality. So I cannot compromise on the quality for which I paid the money. I request the company to provide a proper replacement with the same version of my mobile or else the company should refund the price of my phone.