[Resolved] Lava Mobiles — I have still not received my phone from repairs even after 55 days

Abhijeet Kamble

from Pune, Maharashtra

Address:

Pune, Maharashtra

Hi.. I had purchased a Lava Xolo Q900 phone on 09 February 2014. I was facing heating issues. I have the phone for repairs on May 19, 2014. I was told that I would get my phone back by June 10. I enquired on that day.. I was told that it would take more two weeks to get repaired and I would get it by June 26. Since June 26 I'm calling their customer services regularly.. everybody tells me that my phone is still in repairs but nobody gave me the reason behind it. I also spoke to a manager HARMINDER SINGH in their contact centre over the phone. He said he would resolve the issue. But it didn't help. I'm sending mails to them but they have now stopped replying to my mails. It's been more than 55 days I'm without my phone. I would request you to please take strict action against them and help me to get my phone and compensate me for such a long delay. Regards, Abhijeet Kamble

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Complaint marked as Resolved

Lava Mobiles customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2014

Xolo Customer Care's response Dear Mr.Kamble Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your post dated 19.07.2014 and subsequent conversation with you regarding your complaint for your XOLO Smartphone Q900. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in