[Resolved]  Lava Mobiles — Lava iris x5 4g phone restarting often and flashes on and off at logo screen

Address:Chennai, Tamil Nadu, 600040

I have purchased a lava iris x5 4G before 2months and my phone has a problem from the time of purchase. It restarts automatically some times while working or in ideal and at the time of restarting it stops at LAVA logo screen and flashes screen on and off and not booting after that. I have given phone to " touch technology" near arumbakkam, chennai service center 2 times at first they just flashed firmware and given and next they sent to your lava main service center for rectifying the problem. after 20 days i got my phone back from service center stating that problem has been resolved. But still now the problem has not yet solved and service center person also not understanding what my problem exactly. i have attached a video file for your reference of my phone problem. kindly give me a proper solution or replace my phone.

Phone IMEI No: [protected]/699
+3 photos
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May 11, 2017
Complaint marked as Resolved 
Lava Mobiles customer support has been notified about the posted complaint.
Verified Support
Feb 10, 2016
Lava Mobiles Customer Care's response
Dear Customer,

We regret the inconvenience caused. Please share the work order number and your contact details as well.

Regards,
Lava Digital Team
Feb 12, 2016
Updated by selvanaden
I don't have the work order number as the job sheet has been recovered by service center person while receiving my mobile from service, but the mobile number registered in the complaint is [protected]. Looking forward for your reply
Feb 12, 2016
Updated by selvanaden
I don't have the work order number as the job sheet has been recovered by service center person while receiving my mobile from service, but the mobile number registered in the complaint is [protected]. Looking forward for your reply
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