[Resolved] Lava Mobiles — Manufacturing defect found but not replaced even not repaired within 30 days of purchased

sweta from dehradun

from Noida, Uttar Pradesh

Address:

Dehradun, Uttarakhand

I have purchased LAVA EG841 of 18th Jul 2015 next days went to retailer that it has some scratches inside the screen, but retailer commited me to replacement from service centre but the service centre has posponded while saying we doesnot have right now come after a week, like this he has pospond for 4 week then I have submitted the same but after a month of submission my hand set and register the complaint daily oral & written both. They asked me to pay Rs. 1230/- against which no receipt . I advise you all please dont buy LAVA products.

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Complaint marked as Resolved

Lava Mobiles customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2015

Lava Mobiles Customer Care's response Dear Sweta,
Please share the service center details, work order number and your contact details. We will arrange a call back shortly.
Regards,
Lava Digital Team

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Comments

Lava Mobiles Customer Care

from New Delhi, Delhi

Verified Support

Best Review

Dear Sweta,
Please share the service center details, work order number and your contact details. We will arrange a call back shortly.
Regards,
Lava Digital Team

sweta from dehradun

from Noida, Uttar Pradesh

Service centre name is Balaji Telecom, Rajpur Road, dehradun.

Contact number- [protected]

My contact number is [protected].

sweta from dehradun

from Noida, Uttar Pradesh

Dear concern,

I have again submitted the same handset to Balaji Telecom as again I have experience the display issues which are from starting as manufacturing defects. Now the Balaji Telecom executive himself accepted the same.