Lava Mobiles — Replacement or refund money of manufacturing defect hand set

Address:Kolkata, West Bengal

Sir, I have purchased a Lava Mobile (IRIS 404 IMEI- [protected]) on 8/3/2015 at Kolkata from Mobiliti World, 34/8 N.S.Banerjee Road, Kolkata with a warrenty period of 1 year. From July'15 I found some problem in the hand set & I have visited Lava service center on 11.7.15, they told their is a LCD problem and they kept the hand set for repairing. After 13 days on 25.7.15 they called me around 11.30am & told to collect the hand set. At 2.30pm I went to the service center & I asked them to check the hand set in front of me but they refused and told their is no any technician. They assured me that the hand set is OK. After half an hour I found the same problem adding to speaker problem. Again I went to the retail shop(Mobiliti World). They advice me to go again to service center on Monday i.e 27.7.15. On the same day I complained to Lava Co. by mail around 11pm, they also advice me to go to service center. I have visited the service center on 28.7.2015 now they told me their is a problem with mother board so mother board has to be changed & they kept my hand set. After 10-15days Lava representative Mr.Yogesh & Mr. Jitendra assured me that there will be no any further defect in the hand set so they requested me to take the hand set from service center. On their assurance I have taken the hand set. I am very sorry to informe you that now a new problem I found that is spaker problem. I again visited to Lava service center which is far away from my residence, they rectieied it with in two hours.After seven days again I found speaker problems. Now I have rquested the Lava Co. by mail to replace the hand set or refund my money because I will not accept a defective (firstly LCD problem then mother board problem & now speaker problem) hand set because at this time it is in warrenty period so you are repairing it but when the warrenty period will over then what will happen? Till now neither they replace the hand set nor refund the money. As I have told them mobile is very essential for my business but they are doing nothing.Inspite of my several request through mail as well as over telephone they are doing nothing. I have mailed them if you will not replace my handset or refund my money then I will move to consumer court but they woun't replied till now Now I am humbly requesting you please do the needfull. Thanks & Regards, AMIT SHAW, 108 REGENT COLONY, KOLKATA 700040, [protected]
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    A-56, Sector 64, Noida, Uttar Pradesh, India - 201301
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