Lenovo — About BTC offer not reached

Address:

Anand, Gujarat

My btc number is BTC-32610. This is to inform you that my gift of offer in been taken back from BARODA SUPER FRANCHISEE, BARODA having the AWB number - B24718804 and it was sent on 4th August from your company to the respective courier service. You had send a mail to me on 10th of August notifing that we will recieve our gift at our postal address. Inspite of these the courier service had not send the gift on our postal address and returend it back to you. Checking the details of our courier they had mentioned the remark as "Shipment Returned due to PARTY NOT AVLBLE TRY TOMMOROW" on 12th August though you said it will be delivered to our postal address mentioned during registration time. I called you many times to notifiy you about this, but one your lady employee didn't gave a proper response to me. You have already debited the amount of 499/- from my account. Its my humble request to please make a note of this complain and resend me the gift on my postal address which is mentioned below the email. And i am even sending you the copy of tracking of my product gift. Please do take a note of it. The records on which I called your company is as below: Date Time to cal Duration Name of the employee Contact Number [protected]:32AM 9.22 minute Yasin[protected] [protected]:56AM 6.23 minute One of the lady employee[protected] [protected].00AM 20 minute Yasin[protected] [protected].00PM 37.40 minute 4 lady employees(they all behaved very bad[protected] [protected]:46PM 20.13 minute one of the lady employee[protected] [protected]:12PM 10.20 minute Arjun[protected] No lady employee gave her name. After having conversation with 4 lady employees they told that they will cal me afte sometime after contacting the courier service. She called at [protected]:51PM 44 sec[protected] Even after contacting the courier service they are not responding my call. You please do check all the details i mentioned you right now in your call records and confirm it. And i am really very disappointed with your service about this. I request you to have a complain about all this I mentioned you and please send me the mail or do call me on my contact number about your response about this complain email. my email is :: [protected]@gmail.com