Lenovo — Bad quality of Plastic used for manufacturing which got damaged in general use only.

Address:Bhopal, Madhya Pradesh

I had purchased LENOVO Z580 (Ideapad) laptop on Sept, 2012 and the same is came with the “3 years Warranty & 1 year Accidental Damage Protection”. I had chosen LENOVO, as I had already used Thinkpad Series earlier when I was working in a company in Mumbai. So, I was pretty confident about the quality & efficiency of the company’s product and chosen the same for personal use. But, recently 15-20 days ago, I found that my Laptop is having gap between the bottom frames with broking sound, when I was opening it with the screen. So, I get to the nearer service station of LENOVO (Sysnet Technologies, M.P. Nagar, Bhopal) for the resolution of the same, but the fellow had called the problem of Hinges and as per him that may cost around Rs.12000/- to Rs.14000/-. He also took my Laptop Serial No. & contact details for providing the extact information, but he has not called yet. Due to this I am not able to use my Laptop freely and my professional work got affected due to the same. After sparing 7-8 days, one of my friends (a Hardware Engineering) had opened the frames and found that 5 nuts (affixed in the frame) are broken. As per him, if this Laptop is not yet open and no accident had been happened, then it is a case of bad quality plastic used for manufacturing these frames. As, I use my laptop so carefully and keep it safely it could not be broken due to usage and it is being used by me only from the date of purchase. Afterwards, I called LENOVO customer care for assistance of this sort of a problem, but they had told me that the same will be dealt at local service station only. I am afraid of purchasing the LENOVO Laptop, as it is not of that quality materials which I had assumed according to my earlier usage. I am also afraid of after sales services of LENOVO and their customer care. Also, if the quality of the product is so bad, then why should I bear the expenses for repairing & deterioration of my professional work. If the company is so huge and having such wide range of products, it must have that quality and after sales services which reflects the goodwill of the brand. Thanks, Awadhesh Bais [protected]
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