[Resolved]  Lenovo — Complaint letter regarding unresolved issue of my LENOVO AIO desktop

Address:	Dakshina Kannada, Karnataka, 575019
Website:	lenovp

I wish to draw your attention to an issue with motherboard of my Lenovo all in one desktop model number C 40-30, Serial number :P900LYGX purchased on 17th November 2015.It was working fine up to Aug 2016.

I first made a verbal complaint to customer care on 29th Aug 2016 regarding desktop getting power off with in few seconds whenever after starting the computer.Complaint register number :[protected].From Mangalore service center service engineer visited, inspected and found motherboard is having problem.They ordered for motherboard, order number:[protected] on 31 Aug 2016.The motherboard which has been sent from Lenovo service, Bangalore had the problem, So second time they ordered for another motherboard, order number:[protected] on 5th Sep 2016. The motherboard received second time also repeated the same problem. So they ordered for another one third time, order number:[protected] on 22 Sep 2016. the third time received motherboard also had the same problem.

Lenovo service team could not able to solve this problem.

I am writing this letter to bring your attention that i am unhappy with the quality of service, and could not fix the problem, I am very upset with your customer care staff performance .They used to deal with quite inefficiently and did not show any interest which must be shown while dealing with the customer. Due to this problem i can not recommend anybody to buy Lenovo computers
.
As it is in the warranty period please resolve this problem or replace with new A.I.O .

I definitely need this problem to be solved as soon as possible.Unless this issue is resolved promptly, then unfortunately i will be forced to take further action.

I expect an email from yourself at the earliest to inform me how you are going to solve this issue.

Yours sincerely,

Ramachandra Kamath.N.
MRPL-ONGC