[Resolved]  Lenovo — Defect in P780

Address:

Mumbai City, Maharashtra

To, The CEO of Lenovo Company, Mobile Division Subject:- Mother Board of Lenovo Mobile P-780 got defected twice from the date of purchase 14th Aug’14, need assistance. Dear Sir/ Madam, I purchased Lenovo P-780 (IMEI1 No:[protected]) in the month of August’14 with very much of excitement and reading lots of reviews regarding the model from flipkart (Order ID: -OD[protected]). In the month of October’14, I was getting the network problem issue with this mobile, when I walked to the service center of Lenovo on 30th of October, they said it is a mother board problem and it got defected and needs to be replaced and will take around 10 working days to fix the same. Then I left the phone on the service center with ID Number (SRIN[protected] and was without mobile for more than 10 days. Now this happen again on 15th December, I am not getting the network on this mobile set. This is totally harassment/ punishment for the person whose 80 percent of work dependent on it and you are losing your business and clients which are important for you. Also your service center guys provide the follow up number[protected] which they never bothered to answer the phone calls. Now, I want replacement with brand new hand set. I have also sent the complaint on the email address "[protected]@lenovo.com", which is still not addressed by any body. Let me know the procedure for the same. Regards, V A [protected]