Lenovo — Laptop is not getting repaired

Address:

New Delhi, Delhi

I am written so many mail to lenovo in regard to my lenovo laptop bearing serial number YB04489084. Presently, I am not able to operate my laptop due to the hardware RAM being not functioning properly. In this regard, I have tried to contact the service desk team but to my disappointment, there is no action on the same. I bought laptop almost nine month before and it's not working. It's been around one month that I have been consistently calling lenovo everyday almost thrice. Initially my complaint was registered on a wrong address by the lenovo people. I waited for almost fifteen days but there was no response again. Then I called up the lenovo customer care again for almost six times. Then for the seventh time they said that my complaint was registered on a wrong address and also assured me that my laptop will be repaired soon . Again I waited for one week then again no response. Finally when I called them again they gave me lenovo service centre for Noida sector 12 branch (opposite to Noida stadium gate no 7).I am a research scholar my final date of submission are coming I almost begged those lenovo people to repair my laptop as soon as possible. I visited that sevice centre again I was given a fake assurance by that my laptop will be repaired within three days or if not then I will be a given a follow-up. But again no response . I waited for seven days then I called these people they were not replying to my calls.I am really regretting to purchase a lenovo product. They do not cater to customer needs. I have been troubled for almost one month. I have been struggling day and night for my getting my laptop repaired. For contact details text me. I have tried several times in Lenovo and the customer support team has been shifting the responsibility to one or the other desk which leaves me in this grave situation. If there is a support desk, I believe they can internally manage the issue and resolve the same. Being a student pursuing PhD course, its not possible for me to keep on calling your customer service team and left with no clue whatsoever to resolve this issue. Looking forward to hear from you soon