Lenovo — Lenovo btc offer

chirag _panchal

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat

Dear Sir/Madam, As per Lenovo Website - http://lenovopromo.net I purchased the Lenovo G5070 laptop on 13/7/2015 & now at the time of registering for additional warranty on Lenovo website I am not getting the 1TB hard disk option with 2 years extended warranty. I tried to contact so many time to Lenovo team by call & email also, but they refusing to provide 1 TB hard disk by saying your laptop MTN nos. not eligible for that scheme. I already sent the mail to customer cell - director & concerned team for resolving my complaint. but they are not ready to listen my complaint. how any customer come to know the mtn before buying any product. the same thing I tried a lot to convince to Lenovo, but they not giving any satisfactory answer on call or by mail. request you intervene & provide the solution for the same. please help me, I do not how many others may cheated by Lenovo. With Thanks & Regards, Chirag Panchal

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Comments

Rakesh Gajipara

This is fake offer, before they were mention registration last date is 21st Aug 2015. but today when I tried to registered and got fail, then I have contacted to customer care number, now they are informing that this offer is already expired on 20th Aug. I have asked to them to send me in written that offer is expired but they refused it and disconnected my call.

This is first point where they are cheating with customer,

Second when I have complain again this issue they have changed date on FAQ page. but here they have again did mistak as '20st Aug', that mean they have changed date to cheat customer

rohan786

Fake offer...they r not receiving call also

Guru_h

from Bengaluru, Karnataka

Yes it is fake offer, I had same issue and they are not responding properly,

nck005

You should have confirmed your MTM number before making purchase, and it's the responsibility of the store Manager to help you with the process. If this wasn't done, you should probably get you laptop replaced. I made my purchase of Y50-70 in 2nd week of July, and received a confirmation email from Lenovo within weeks. I would be receiving my HDD within this week.

In my case I wasn't even aware of any such offers, it was the executive who guided me through the entire process. He also offered me a Lenovo bt mouse(Diamond shaped) for free. I hope you also get your issue sorted out, 1 TB HDD is way cheap for 499.

Best Wishes!

Devang Bhuva

from Ahmedabad, Gujarat

I am also facing problem against btc offer. I have paid money of btc offer since 1 and Half Months. But I do not received product. When I called for complain in btc department not received call & also not give answer of mail.

sanchit160

from New Delhi, Delhi

Hey I have also ordered the hard disk from lenovo BTC offer and its not working since day 1.they are not picking up the calls and not reply mail.
i have attached te mail content and also provided the bill details.
[protected][protected][protected][protected][protected][protected][protected]---...⇄
Hey
i ordered the hard disk under the 'back to college' offer from lenovo and from the day 1 the hard disk is not working at all.
i have been calling the above no. (080 – 32467455 /[protected] but hence no one picked up the call/or number was busy for more than an hour.
kindly fix up my problem as soon as possible.

TICKET NUMBER - BTC36923

i have also attached the bill which shows the serial number and warranty date as well.kindly review on this.

jerin1365

from Kottayam, Kerala

i have also made the payment of rs.499 for the 13000mah power bank on[protected]. but there have been no responses from them after the payment. Is there any way to file a complaint to the legal authorities about this?

Lenovo BTC offer ticket number BTC53428

~RJ

from Gurgaon, Haryana

Can anybody tell me, how to make payment?
I got my confirmation mail today, but whenever I'm entering my ticket number on the page provided by the BTC team, it is showing "Ticket number is not valid". What to do???

spaikrao

from Mumbai, Maharashtra

hey @ RJ
I also faced same problem like u yesterday("Ticket number is not valid ") but now I called their center n they told me that there is server issue n try it later...and now I made a payment successfully. so try it now its working

~RJ

from Gurgaon, Haryana

@Spaikrao

Thanks for the info. :)
I also tried the next day and it did work.

vikasr

Yes, this is fake offer and very poor service.

I have made the payment 1998 and not received any product.
Even, no one is respond my call or emails.

My ticket no is :BTC58152

Ankit Rohilla

from Gurgaon, Haryana

i have also made payment for 1998 and not received any confirmation, Lenovo, you suck

avijeet60

Just mail u r btc ticket no. Along with the dates u had paid the money and all other data at [protected]@lenovo.com. they will respond in 24 hours. Just mention the subject about btc offer and mention that neither they are not responding to calls mor to the mails.

avijeet60

In any issue contact me at my whats app at [protected]. Pleased to help u all

Anandpaul Potla

from Delhi, Delhi

After making a payment @INR1998 i received a mail that i have crossed the timeline. Not answering mail/help-line. No clue how to claim my money back. Think i should have stuck with DELL ...
BTC71839

swapstat

from Panaji, Goa

Hi,
It seems that Lenovo does not cares their customers.
I have received email conformation for the payment on 31st August 2015 also it is saying in that email that goodies will be delivered to you in next 21 working days.
Now, I have received one email on 6th Oct 2015 (After 36 days of payment confirmation email) that the goodies will be dispatch in next 15 days.
I am not sure that by when I will get goodies delivery also please do not believe in such offers specifically when it's for Lenovo.
Sorry to say that but this is not the exact way of doing business.
Please please do not go for Lenovo if you cares for money.

Ashish Pathak 100

Dear Sir/Madam, As per Lenovo Website - http://lenovopromo.net I purchased the Lenovo G5070 laptop on 11/8/2015 & now at the time of registering for additional warranty on Lenovo website I am not getting the 1TB hard disk option with 2 years extended warranty .I have registered for offer and made payment of 1998₹ too.but 2 months passed i didnt get 1 tb hard disk nd warranty. I hv sent many mails but no reply from their side. I tried a lot to convince to Lenovo, but they not giving any satisfactory answer by mail. request you intervene & provide the solution for the same. please help me, I do not how many others may cheated by Lenovo. Now I m going to file a complaint against lenovo in consumer forum.

kapilp60

from Pune, Maharashtra

My btc code is btc51566.From last two months lenovo care repeating same thing we are dispached your goodies within two days but still i did not got my goodies. Every time they are comiting fake commitment. Please help me what should i do. I already paid money.

Gokz

from Edakkulam, Kerala

Respected lenovo program manager,
I have buyed a lenovo Z5170 notebook with BTC offer. My ticket no: is BTC71090 . However, I didn't receive my goodies of 1TB HDD and 2yrs additional warrantyafter the due date... Kindly take action regarding the same...
Yours faithfully
Gokul sudarsanan

sudhir_cws

from Chhatarpur, Madhya Pradesh

I did not received my BTC Offer gift till now.
Ticket Number is BTC51992
...as informed by your end that the "Gift returned due to no service"
...but our neighbor 'Shri Babulal Meena' had got his gift through courier service from our nearby courier center, co-ordination with "Sakshi Medical Store, Parasia, distt. chhindwara (MP)".
...my one more neighbor also waiting his gift named Shri Bachul Kumar Singh.
Regards
Sudhir Kumar