Lenovo — Lenovo Diwali Offer Oct 2013 - Cheating - Ticket: #WLZ[protected]

Address:

Chennai, Tamil Nadu

Dear Sir, I had purchased Lenovo Laptop during Diwali offer season and I have the bills and advertisement mentioning the offer details. I have also registered online as per Lenovo process and got a confirmation ticket number. However for last 3 weeks I have not got any update from customer care neither any response to below emails. All I get is an automated mail from customer care and no response. I never knew Lenovo would cheat consumers with such offers to just buy their products. Please help with below product details. [protected][protected][protected][protected][protected][protected][protected]--- Ticket: #WLZ[protected] From : Dhilip To: Lencare <[protected]@lenovo.com>, [protected]@lencare.co.in, [protected]@lenovoreg.com, [protected]@thedostore.com, [protected]@lenovo.com, [protected]@thedostore.com Name ------- K A PILLAI > Email ------ [protected]@gmail.com > Confirm Email ------ [protected]@gmail.com > Mobile ------ [protected] > Alternate No. ------ [protected] > E-Gift Voucher ------ Lenovo Accesories e-Voucher > Bought From ------ offline > Store Name ------ MICROBASE COMPUTERS & SERVICES PVT LTD > States ------ Tamil Nadu > City ------ CHENNAI > Zip Code[protected] > Purchase Date ------ 10/10/2013 > Laptop Series ------ S210T > MTN Or Part Number[protected] > Serial Number ------ UB01997888 Regards, Dhilip On Wed, Nov 6, 2013 at 1:20 AM, Dhilip Pillai <[protected]@gmail.com> wrote: > Dear Sir/ Madam, > > Are there anyone in Lenovo who would respond to a online support > requested by a customer 3 weeks before. I unfortunately purchased a > Lenovo product S210T and I had Diwali offer in hand. I would not > follow up incase someone cared to respond if I will get Diwali Voucher > code or not. > > I have attached the bill copy, passport copy for ID proof for your > reference and action. Just unacceptable customer care from your end. > > Name ------- K A PILLAI > Email ------ [protected]@gmail.com > Confirm Email ------ [protected]@gmail.com > Mobile ------ [protected] > Alternate No. ------ [protected] > E-Gift Voucher ------ Lenovo Accesories e-Voucher > Bought From ------ offline > Store Name ------ MICROBASE COMPUTERS & SERVICES PVT LTD > States ------ Tamil Nadu > City ------ CHENNAI > Zip Code[protected] > Purchase Date ------ 10/10/2013 > Laptop Series ------ S210T > MTN Or Part Number[protected] > Serial Number ------ UB01997888 > > > > Regards, > Dhilip Pillai > > > > On Wed, Oct 30, 2013 at 2:58 PM, Lencare <[protected]@lenovo.com> wrote: >> Hi Team, >> >> Please find the below E-mail request you to do the needful. >> __________________________________________________________ >> Thanks & Regards, >> Lenovo Customer Care, India. >> Toll Free Number:[protected] >> >> *Kindly note that our New E-Mail ID is [protected]@lenovo.com and the current E-Mail ID [protected]@lencare.co.in will be auto deactivated Shortly* >> >> >> -----Original Message----- >> From: Dhilip Pillai [mailto:[protected]@gmail.com] >> Sent: Wednesday, October 30, 2013 1:26 AM >> To: [protected]@lenovodiwali.com; [protected]@lencare.co.in; [protected]@lenovoreg.com >> Subject: Re: [#WLZ[protected]]: Redemption Request #UB01997888 >> >> Hi, >> >> I had recently bought a Lenovo Laptop and it had Diwali offer. I had raised below ticket mentioning I need the Voucher code for redemption online for buying your Lenovo product S210T. >> >> Please let me know the status. I tracked the status online and no one has touched the ticket for more than 5 days now. >> >> >> Regards, >> Dhilip Pillai >> [protected] >> >> >> On Fri, Oct 25, 2013 at 8:30 PM, Lenovo Diwali <[protected]@lenovodiwali.com> wrote: >>> [protected]@gmail.com, >>> >>> Thank you for contacting us. This is an automated response confirming >>> the receipt of your ticket. One of our agents will get back to you as >>> soon as possible. For your records, the details of the ticket are >>> listed below. When replying, please make sure that the ticket ID is >>> kept in the subject line to ensure that your replies are tracked appropriately. >>> >>> Ticket ID: WLZ[protected] >>> Subject: Redemption Request #UB01997888 >>> Department: Lenovo Diwali Offer >>> Type: Issue >>> Status: New >>> Priority: Normal >>> >>> You can check the status of or reply to this ticket online at: >>> http://offers.kayako.com/Tickets/Ticket/View/WLZ[protected] >>> >>> Kind regards, >>> >>> Lenovo Offers >>> >>> ________________________________ >>> Support Center: http://offers.kayako.com