[Resolved]  Lenovo — Misguiding the costumers with the wrong offers

Address:

Hyderabad, Andhra Pradesh

I have purchased a new LENOVO Laptop Model no: Z[protected] on 20/08/2014 from Authorized Showroom V.S.L ELECTRONICS PVT. LTD located in KPHB colony Hyderabad, At the time of enquiry the sales man said that there is an offer of additional 2 years warranty + normal 1 year warranty If we purchase the Laptop in the Month of August, So I have purchased the laptop. He said to get that additional Warranty I need to register in lenovo site. He gave the site details as http://lenovopromo.net/regform.asp, So in this site he told to enter the Purchase details and Personal details and I did so by attaching the scanned copies of my Bill copy and the Serial No copy and I have submitted it. He said that I will get additional warranty with in 21 days from the date of registration. I have Registered the product on 22/08/2014, To my disappointment I did not get additional warranty. So I called Lenovo Customer care, and that guy told to send the scanned copies of the bill and S/N to [protected]@lenovo.com and write a mail regarding this issue. Even after repeated mails to the lenovo these guys are saying that the offer is till August 15th and the company is not responsible for that and they are suggesting the customer to go to the dealer and sort out the issue with. so friends think before purchasing the lenovo products.