Lenovo Mobiles — Lenovo mobile problem

Address:	Gurgaon, Haryana, 201303
Website:	www.lenovo.com

Dear sir,

This the concern about my mobile lenovo zuk z1, which i bought on 18 of may, 2016 and delivered to me on 21st may, 2016. After using a week my mobile was working fine and i'm satisfied with my selection of mobile but on 5th june, 2016 suddenly the network were gone from both the sims so i reboot my phone with thought of that may be some network fluctuation were come, but reboot didn't fix it and then i reset it to factory set but that too didn't resolve it, so i contact to amazon.In to replace it but they told that their policy is limited to 10 days now you need to take assistance from lenovo only. Than i look forward to contact to lenovo on 11th june, 2016 but after dialing continuously 100 odd call to their toll free number[protected] i didn't get response so i sent mail to service_ed team which i found over the website, then from that i received a auto generated mail with thanks for contacting us, we will look into your concern and bla bla... Than after that all i visited to lenovo service center at okhla, new delhi on 23rd june, 2016 but they told that the person who is taking care to these issue are not in office than i spent 2 hours their but that person didn't come, than again i went to service center on next day in the evening at 5:15 pm, so they told me that our time to take phones is over but i said them you mention the time of working is 10:00 am to 6:00 pm, so they told we took phone up to 5:00 pm, than again i come back to my home. Than i escalate my issue to service_ed teams manager of lenovo than i got a call from kiran (Lenovo person) and he said me that you can go to okhla service again as he already talk to them. Than on 28th june, 2016 i went to service center and that they took my phone and after checking my phone the engineer said your phone's motherboard is need to replace to fix this problem than i asked him that how much time it will take? (I was thinking in hour for time) than they said 15 days than i asked to their manager shubham about it and he said this is expected date we will repair it soon before 14th of july, 2016. So i submit it and receive a job sheet with expected delivery date of 14th july, 2016. On 4th july, 2016 i received a call from lenovo chennai number started from +44 and that lady customer executive told me that your lenovo zuk z1 is now fixed with network issue and you can collect it from service center but when i called to that particular service center before going to it and ask them the same than they said your mobile is showing pending hardware. Than after few days again i call to service center and ask about my mobile they said it will take more 10 days, than on 10th july i again called them and ask the same they said more 10 days, then on 14th i called to them and said that my mobile expected delivery date is todays, so my mobile is ok now then they said it will take 10 more days so days are increasing but my phones delivery time still remains same. Than from lenovo toll free number i got the number of kuldeep raina (Head lenovo manager of new delhi) and i called him but didn't get response from him as he didn't pick my call, so i again call to service center on 16th july, 2016 and said them i received a kuldeep number from lenovo customer care portal, so do i need to talk to him than that lady said your mobile mother board is now available but need to dispatch from that place and it will resolve with in a week. But on 18th july, 2016 vi received a call from service center that your will take more time and now expected delivery date is 5th august, 2016.

Now at last i'm helpless and found my self as a victim of lenovo as i spent rs 13, 500 on that phone which took already 22 days to repair and still the waiting for it. Please look into this matter and resolve it.
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Best regards,

Puneet tomar

X-hcl technologies limited (Px)

It inf storage and databases - operation & delivery

Mob:[protected]