[Resolved]  Lenovo — Tablet is not working and lenovo does not give support

Address:

Bangalore, Karnataka

Dear Lenovo Team, I have invested in Lenovo tablet (Serial No : HB05T4GM) with impression that Lenovo having name having good and tested product. But After just after 5 month of moderate uses of Lenovo tab, it went off while it was changing full night. This tablet was working till 17th night and next day morning it was showing message as **meta mode ** and it was continuous rebooting. I remove it from charge and power off . But after that it never came up. Thereafter I have given that to Lenovo authorise service on 19th June below address in Bangalore . After 30 hours I received call from them that some of socket was burned and need to replace mother board but it not cover under warranty. I am having a very frustrating experience with Lenovo Warranty Support Team. I called to customer care about progress of case but i was very much unsatisfied to talk Lenovo customer care on 26 June (around 10AM) the way unprofressionally she talked . Without listing my view about case she told to take back your tablet since it does not covered under warranty as per there tech team and do what so ever i want to do. I have not brought Lenovo product to fight. It is not a matter of Rs. [protected] money . Itis not much big amount to customer but it is definitily matter to company . Is this the service lenovo is providing? My question was if it was working till 18th and it went off while charging in night, how can liquid mark inside. And there is no wet or liquid drop inside. It is totally unacceptable reason to void warranty. I am very much surprise to hear that your project which should be under 1 year warranty are not covered and I need to pay to rectify from my packet to make it work just after 5 month of buying product for reason I am not responsible. Please look into a issue and rectify it. I believe that Lenovo will take care about his product and make his customer satisfy. Looking forward your positive response .RegardsVikas kakkar (Serial No : HB05T4GM)Service station : Hitech Informatics Pvt Ltd # 301 & 7, 2Nd Floor, Oxford House, Rustambagh Main Road, Old Airport Road, Bangalore, Karnataka – 560017