Lenovo — Unsatisfactory help and reply from customer care and service station

Website:

www.lenovo.com

Manager
Lenovo India Samarphone Technical Support


Sir

It is with reference to your mail dated 25.08.2016. The detail required by you has been given below for your reference.

1. Query :

I have purchased Lenovo mobile model A7000 through Amazon dated 07.03.2016. Now the touch screen of the mobile is not responding at all.


2. IMEI No / Serial No

IMEI 1 : [protected]
IMEI 2 : [protected]

3. Complete Name

ARUN SHARMA

4. City

H. No. – 605/B2, Dharampur Colony, Pinjore, Distt. – Panchkula (Haryana
Near - CHANDIGARH


5. Postal Code

134102

6. Contact No

[protected]

7. Alternate Contact No :[protected]

Today I visited service station at Chandigarh i.e. Sant Rameshwari Enterprises, SCO -26, Sector - 20D, Chandigarh. They directly said after opening the set that the set has water in it .But it all happened when I was charging the phone. After charging its touch stopped working. when again I called Customer care, they did not give any satisfactory solution.

I purchased the set on 07.03.2016 (its under warranty period). They are asking to pay Rs. 6040/- for its repair and the cost of the phone when purchased itself was Rs. 8000\-.

It is a humid area where I live in, moisture might have been entered in the set, which is a technical problem of the set and not my fault

My set should be repaired under warranty...

Please do the needful at your earlier.

Yours sincerely

(Arun Sharma)