[Resolved]  Lenovo — wrong commitment by the manager and misbehavior of the senior employee

Address:

Ahmedabad, Gujarat

Don't Buy Any Lenovo Products. As their representative were not taking seriously to retail clients. So I have to take harsh decision... went to consumer court India. You can take look... https://www.facebook.com/photo.php?fbid=[protected]&set=o.[protected]&am...⇄ The email has been already sent but no revert from this buffalo... Respected Sir, Greetings for the day! I am using your system since last 9 month I have faced the problem in my system I have called up at your care several times but I got only 1 reply that is do OKR. I have used it 7 to 8 times in last 9 month it means in every 1.5 month I have to used OKR. Since last 2 month I was facing too much problem with the system, on 8th August 2014 your engineer has visited my place and change the mother board and re install my OS by bringing recovery media, after that my OS was not get activated. He took the system with him and saying I need it for 1 day. He was going to return my system on 9th August 2014, but till date I haven't received my system or any feedback from his side, though I have contact on your care I.E[protected] dated 13th August 2014, I was land on Mr. Pasha. He was very rude with me. He was addressing me with the following words "TU" "TUM", etc. Then also I was quite and not arguing with him. He told me that I will personally take care of this case and I will give you a call back by EOD, I have counter question that what if I don't received the call from you, he replied "JO TUM KAHO", I said I need new system he said yes, I had thank you him and disconnected the call. But till date I have not received any call from him or from the service center.. On Saturday I called up again my call was transfer to Mr. Sanish and informed him all the problem he has mailed to Mr. Selvam Raja and told me that I have marked you a CC as well, he also told that mail was delivered at 11.01 AM which is also a wrong time because I have called at 11:15 AM so how it is possible for him to send me a mail without having word with him. He has also inform me that on Monday dated 18th August 2014 Mr. Selvam Raja will give you a call and with him our service head will be in conference I.E was also a wrong information passed to me because this information was not pass on to Selvam Raja, I was in touch with Mr. Selvam Raja from the begining. though I have not received any mail from him on 16th so I have called up again at your care in noon you will come to know what type of answer I have got from your Mr. Sanish. This is not the first time problem which I have facing in this problem previously Mr. Shiva & Vasudev have also given me wrong information... He told me that I will get the OS CD, But that was also a wrong commitment. Now this is high time for me to tolarate you guys.