[Resolved]  Lenskart — Complaint against home-eye-check up appointment at bhubaneswar

Address:Khordha, Odisha, 751012
Website:www.lenskart.com

Respected sir,
I have taken the appoint of home-eye-checkup at bhubaneswar through online portal of lenskart.com. And it has booked with the request no#[protected] under the promotional offer of family79 for 25th august, 2016 from02:30 pm-07:00 pm. But interestingly one of the member from bhubaneswar lenskart team called me on given mobile number and demanding more amount. I have asked the same in which basis i will give the extra amount to you. Because nowhere on your site mentioned for giving the extra amount for checking the family members. There is no clear cut terms & conditions regarding the same. While i have asked the same to him he has rudely spoke with me and cut the call.

Thanks & regards,
Chandra sekhar
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Sep 29, 2016
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2016
Lenskart Customer Care's response
Hi, really sorry! We’d never want you to experience something like that. We'll be calling you soon to discuss this further.
Verified Support
Aug 29, 2016
Lenskart Customer Care's response
Dear Chandra, as per our telephonic conversation, we are glad that appointment took place and you were satisfied with it. we appreciate your patience nad assure you of greater services in future.
Verified Support
Aug 29, 2016
Lenskart Customer Care's response
Hi, as per our telephonic conversation, we are glad that appointment took place and you were satisfied with it. We appreciate your patience and assure you of greater services in future.
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