[Resolved]  Lenskart — Contact lenses

Address:	560066
Website:	www.lenskart.com

I have purchased contact lenses from Lenskart on 10/04/16 and did an online payment for it. While ordering somehow it picked my past address and phone number which is not valid from past 2 years. To my surprise, on 12th April I got an email that the order has been delivered. Then I immediately called the CC number and explained that I haven't received the order and they have delivered it at wrong place. Since they have received advance payment so nobody cared before delivery to call on the number to confirm the order before deliver. I updated them with my current number which is already registered to them and got a false promise that my issue will be resolved within 24 to 48 hours. But nothing happened I again called them to check and executive told me that you were tried to contacted but your number was unreachable. I requested her to tell me the number on which they have called and again it was my old number. It comes as a surprise to me, even if I keep there unresponsiveness and false commitment things apart there is a very basic power given to human being named as "Common sense". Since the time I started contacting them I updated them with my current cell no. at least 5-10 times and still they are calling on my old number and saying that I am unreachable. Till now, I have called them 5 times and have got assurance that my issue will be resolved within 24-48 hours or I will get a call back in next half an hour and 4 days have passed nothing has happened. It seems that my biggest mistake was to trust on Lenskart by giving them my money in advance.