[Resolved] Lenskart — Customer care, payment not received

vworld

from Khammam, Telangana

Address:	Chennai, Tamil Nadu, 600002
Website:	www.lenskart.com

I have purchased power glass from lenskart on 13-oct-15; the product I received on 19-10-15; their was sizing issue with the product; So reach their customer care asked for the help regarding the issue, they took a request on exchange of the product & the product was taken within next 2 days, I had also placed the order on store credit, I also told my issues with sizing and the care representative helped me for same resizing the lenses. From next day onwards I'm receiving calls from lenskart regarding the size. This size that size. Daily. On 29-10-15; again I got the call and they cancelled my order. While asking for refund the amount they told me to wait for a week to receive a link email in which I have to share my bank details. Then they will take another week to refund the amount.

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Jun 11, 2016

Complaint marked as Resolved

Verified Support

Nov 03, 2015

Lenskart Customer Care's response Dear Sir, We deeply regret the inconvenience, requesting you to kindly share your order details with us and we will be more than happy to help you. Regards ! Riya.

Verified Support

Nov 05, 2015

Lenskart Customer Care's response Dear Sir, we would request you to please share your order ID/ contact number with us so that we can contact you and can resolve the issue on priority.

Verified Support

Nov 15, 2015

Lenskart Customer Care's response Dear Sir, we have yet not heard from you. Please feel free to write to us. As of now we are closing this query. Thanks. Regards ! Riya.