[Resolved]  Lenskart — Defective product delivered nw refusing to exchange

Address:New Delhi, Delhi, 110020
Website:www.lenskart.com

I had bought my glasses 3 months BK from janakpuri branch of lenskart ...

ORDER NO. = [protected]

At the time of delivery everything was fine..
But after 1week o[censored]sage there started a crack on the temple region of the frame..
As I had bought titanium frame it doesn't have any joints in between, it's one piece...

So I went to the same janakpuri branch.. Nd complained about it, but the executive out der assured that the product is under warranty for 1 year so I can get assured dat anything that happens will be taken care off...
Today I went again to the branch as the frame got cracked from the same region...
But now when went there they simply refused... I and said that physical damage is not covered... WTF
and we cannot help u wid it...Damm they simply refused... Wats dat
Nobody is ready to understand the problem
+2 photos
Was this information helpful?
No (0)
Yes (0)
Oct 23, 2016
Complaint marked as Resolved 
First of all, I want to thank for the support consumercomplaints.in Without which my problem could nvr be resolved, I have recieved a call as well as mail from lenskart regarding complete replacement of the frame wid glasses 👓. And today only I even recieved my specs.. Earlier they were little reluctant to give complete refund or return but on my continues requests, finally dey agreed 👍.. It waz difficult as dey were insisting that I will have to pay half of the amount.. Den dey said I have to pay 1000 bucks but wen I refused for all dat dey finally agreed to replace the product completely... Thank u guys U people r doing a great job..
Lenskart customer support has been notified about the posted complaint.
Verified Support
Oct 11, 2016
Lenskart Customer Care's response
Hi Varun, as per our telephonic conversation we request you to allow us 24 hours time so that we can investigate the issue. We will try and provide you with the best possible resolution.
Verified Support
Oct 24, 2016
Lenskart Customer Care's response
Hi Varun, we are delighted as your product issue has been resolved and your product has been delivered. We apologize for the unforeseen delay and your feedback has been highlighted. We will definitely implement it in order to improvise your experience in future and we ensure to renovate further required improvements. Please feel free to write to us for any assistance.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenskart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    78%
    Complaints
    1638
    Pending
    239
    Resolved
    1207
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    View all Lenskart contact information