[Resolved] Lenskart — Defective product delivered nw refusing to exchange | |||||
I had bought my glasses 3 months BK from janakpuri branch of lenskart ... ORDER NO. = [protected] At the time of delivery everything was fine.. But after 1week o[censored]sage there started a crack on the temple region of the frame.. As I had bought titanium frame it doesn't have any joints in between, it's one piece... So I went to the same janakpuri branch.. Nd complained about it, but the executive out der assured that the product is under warranty for 1 year so I can get assured dat anything that happens will be taken care off... Today I went again to the branch as the frame got cracked from the same region... But now when went there they simply refused... I and said that physical damage is not covered... WTF and we cannot help u wid it...Damm they simply refused... Wats dat Nobody is ready to understand the problem Was this information helpful? | |||||
Oct 23, 2016 Complaint marked as Resolved First of all, I want to thank for the support
consumercomplaints.in
Without which my problem could nvr be resolved,
I have recieved a call as well as mail from lenskart regarding complete replacement of the frame wid glasses 👓.
And today only I even recieved my specs..
Earlier they were little reluctant to give complete refund or return but on my continues requests, finally dey agreed 👍..
It waz difficult as dey were insisting that I will have to pay half of the amount.. Den dey said I have to pay 1000 bucks but wen I refused for all dat dey finally agreed to replace the product completely...
Thank u guys
U people r doing a great job.. Lenskart customer support has been notified about the posted complaint. Verified Support Oct 11, 2016 Lenskart Customer Care's response Hi Varun, as per our telephonic conversation we request you to allow us 24 hours time so that we can investigate the issue. We will try and provide you with the best possible resolution.
Verified Support Oct 24, 2016 Lenskart Customer Care's response Hi Varun, we are delighted as your product issue has been resolved and your product has been delivered. We apologize for the unforeseen delay and your feedback has been highlighted. We will definitely implement it in order to improvise your experience in future and we ensure to renovate further required improvements. Please feel free to write to us for any assistance.
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