[Resolved] Lenskart — Duplicate product received from lenskart in name of ray ban

pawan_bsnl

from Durg, Chhattisgarh

Address:	Durg, Chhattisgarh, 490020
Website:	www.lenskart.com

Lenskart is selling duplicate and fake product in name of original and giving huge discount. I've purchased original frame of ray-ban from lenskart, in which there was warranty of 1 year. But after a month, its case was broken, which raise doubt about duplicacy of the product and checked and found that the frame was also fake. The frame gets detached from glass on regular use after 5 months which the local store of lenskart has repaired. The frame again detached from the same place after another 3 months o[censored]se. This time neither local store nor lenskart entertain me saying that it can not be repaired.

All these incidents feels me cheated and i advise everyone never ever buy any product from lenskart. They are looting & cheating peolple.

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Nov 21, 2016

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2016

Lenskart Customer Care's response Hi Pawan, we are extremely sorry to have come across the kind of experience you had with us.We apologize for the same and hence, requesting you to share your order id or contact details so that issue can be highlighted and resolved to your satisfaction.