[Resolved] Lenskart — Order not received | |||
Order no - [protected], docket no - p[protected] I had placed an order for vincent chase vagabond vc 6917 black c1 women's eyeglasses at lenskart on 4th april 2016. On 7th april i.E yesterday i received a mail from delcart courier services saying "customer not answered the call and no response". I haven't received any calls as mentioned in the mail. I have been trying to contact the courier services on the number[protected] mentioned in the same mail. There's no one to answer any calls from yesterday neither has there been any reponse from the delcart customer service. So i tried calling the lenskart customer care and they told me i would be receiving my order by today ie 8th april max. I do not have any concerns if there is a slight delay in delivery. The only thing i want is a response. I am expecting a reply as soon as possible Was this information helpful? | |||
Apr 14, 2016 Complaint marked as Resolved This has been resolved now. Though there was a delay in delivery, I appreciate Lenskart for continuously following up and made sure the product will be reaching me. Its the delcart courier services which delayed the delivery. Thanks lenskart. Efforts much appreciated. Verified Support Apr 09, 2016 Lenskart Customer Care's response Hi Prakruthi, We would request you to wait for 24 hours while we get this resolved for you. We appreciate your patience.
Verified Support Apr 09, 2016 Lenskart Customer Care's response Hi Prakruthi, as per the telephonic conversation we would like to inform you that the estimated delivery date is 13th April. We will try to deliver the product on or before 13th April. Please let us know for any further assistance.
Verified Support Apr 11, 2016 Lenskart Customer Care's response Dear Prakruthi, we would like to inform you that the product will be delivered at your address within 48 hours. Please let us know for any further assistance.
Verified Support Apr 12, 2016 Lenskart Customer Care's response Hello Prakruthi, as per our telephonic conversation, we are trying our best to get the product delivered at the earliest and as per our records, the maximum time limit for the product to be delivered is by 13th April. So, please allow us sometime in order to get the product delivered soon. Thank you!
Verified Support Apr 14, 2016 Lenskart Customer Care's response Dear Prakruthi, thank you for your sharing your valuable feedback with us . We will definitely coordinate with our courier partners so that such issue can be rectified and we assure quality product and on-time delivery for your future orders.
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