[Resolved] Lenskart — Regarding non received of refund against order no [protected] dt 5/12/2015 | |||||
It is for your kind information that I have ordered on lensKart a order no [protected] dt. 5/12/2015 which was cancelled by me on same time and same day but till today i.e. on 24th Dec.2015 I have not get back my refund amount of Rs.1809/ after so many phone calls, mails. In this regard I have already provided three times my bank account details to them but all are in vain. All time they mailed me false information that your problem has been resolved and your complaint ticked have been closed. I want to ask with the Ministry of Finance why this cheater type companies are being permitted to deal on online businesses and I also want to contact with Mr, peyush Bansal, CEO. My complaint may be forwarded to Finance Ministry to take the legal action against Lenskart Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Dec 26, 2015 Lenskart Customer Care's response Hi Prakash, thanks for talking to us and giving us an opportunity to address your concern. As per our telephonic conversation, our associate has emailed you bank reference number through which your paid amount has been refunded by our concern team. We would request you to coordinate with the respective bank through which you made payment for further clarification. In case, any further assistance needed please feel free to get in touch with us. Regards..!!
Verified Support Dec 28, 2015 Lenskart Customer Care's response Hi Prakash, as per our telephonic conversation, we have again escalated this issue to the higher authority of concern team and we request you to wait for another 24-48 hours maximum so that same can be resolved to best of our level. Appreciate your patience and understanding in this regard..!!
Verified Support Dec 29, 2015 Lenskart Customer Care's response Hi Prakash, thanks for your cooperation. We ensure you that your case is in follow up with us unless and until it will get resolved to your satisfaction. Regards- Meenakshi
Verified Support Dec 30, 2015 Lenskart Customer Care's response Hi Prakash, as per our telephonic conversation, we would like to inform you that paid amount has been successfully refunded to your bank account from our end. Kindly contact with respective bank through charge back form so that query can be taken care of by them. Thanks..!!
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 6 Comments | |||||
Comments
It is sorry to say you that information and bank refrence number provided by you does not pertains with Dena Bank as today i.e. on 28th Dec.2015 bank manager Dena bank informed me accoridngly. You are requested once again look into the matter personally .
Reply
As directed by you an email has been sent by me to bank with request to send the required information to you and cc has already been sent to supportlenscart by me. Kind attention Miss Minakshi
As directed by you an email has been sent by me to bank with request to send the required information to you and cc has already been sent to supportlenscart by me. Kind attention Miss Minakshi
Till today I have not received my refund after somany efforts
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