[Resolved] Lenskart — Returned product non-refunded

aprangani

from Bengaluru, Karnataka

Address:	395004
Website:	www.lenskart.com

I have oredered Jacob John Frame with free lens offer from Lenskart on 29/10/2015 (Order ID: [protected]). The product has been delivered to me on 04/11/2015. The Frame was misaligned and logo was defective hence i requested for return on 06/11/2015. The product was delivered at lenskart end on 09/11/2015. They promised me that they will quality check for frame and amount will be refunded in my bank account within 5-6 working days. But when i call to their executive they keep repeating the same thing:"The product is under quality check". I am tired of asking them to refund the whole amount earliest. Looking forward your support to get me it soon.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jun 4, 2016

Complaint marked as Resolved

Verified Support

Nov 21, 2015

Lenskart Customer Care's response Hi Ankit, as per the telephonic conversation we have received the NEFT details and have successfully updated. We will process the refund through NEFT in your bank account within 48 hours.