Letsbuymobile.com — Gift Item not Received and money too.

I have ordered Order ID LBM01028220 Mobile Phone EMI without CC Option Rs. 999 on 01.02.2014 for which they charged processing fees @ Rs 999 . after that i call there customer care and no one was picking up the phone on pressing 2 number. again i calle sup on 1st number then the tele caller asked me to dial 2 number for existing order as we have no database of yours.Next i received following mail. "once your application is approved by our credit team we will dispatch your product with the Wrist Watch within 3 working days and in case if the application is rejected only wrist watch will be dispatched. but still i didnot get any item. Now today is 02.04.14 and they have not replied me or send any refund . WHAT TO DO?