Levi's India — Redloop 511 denim

Address:	New Delhi, Delhi
Website:	levi.in

This is to inform you about the poor quality of the Denim that I bought from the Levis store - GK1 M Block market. The denim was bought few

months ago, however sooner the denim started to worn off from the back pocket, slowly the entire stitching came off(denim tore apart) and it became unwearable. On

inspection it was found that the quality of the cloth specially at the back was too thin and highly sub standard and thus it could not hold any

longer even to the stitches. I am attaching the pictures of the product for your reference.

On the quality of the product we approached the shop that we bought it from, they refused to acknowledge it as an issue and after insisting for a

refund they accepted the product for repair on 3rd Sep, 2016. What further disturbs is the reponse received or I should say no-response received from them

until I visited them on 15th Oct, 2016 that is when I was told that nothing could be done and the staff expressed surprise and blamed each other on

the no-response offerred even after a month. They hassled with each other and contacted the area manager and refused to either exchange or repair

citng reasons that it could not be repaired.

Dissapointed with the service and the product I refused to collect it and asked them to get the quality inspected, however 8 days after I still await

a response from them, seemingly they will never offer any resolution or even call, I am writing into you for assitance and support.

Not to mention, I am a hardcore levis fan and this is not my first product from you, previous products across all varities and price ranges have

lasted for 6-7 years, while this could not last for more than 6 months thus refuse to accept such inferior quality from you.

I look forward for your intervention, and support to get this issue addressed and hopefully I should not be disappointed.

The product (Redloop 511 Denim ) is available at the GK 1, M Block store for your inspection.