Levi's India — Poor quality fabric for black jeans - no response forthcoming

Website:levi.co.in

I walked into levi's ssipl lifestyle pvt ltd store at sakchi in jamshedpur seeing the summer eoss - 2016 with 50% off on purchases on 7/23/2016.
My intention was to pick up the traditional blue denim jeans for daily visit to the steel plant. However, sales associate rahul kumar impressed me with a black pair with new features of an extra pocket with zipper under the right lower thigh. I gathered it would be extremely comfortable & safe to carry the smart phone. The second feature was the reflector stitched inside which would be useful indicator for safe travelling by night on motor bikes if one rolls up the length at the bottom.
I decided to take it together with a classic blue shirt and walked out happy after payment.
My happiness was cut short after the first wash, when i found out that the color had run out and faint white lines appeared on the jeans. I thought in the washing machine the rinse was not good enough so asked him to repeat the wash separately. To my utter dismay it was no better but it had faded further with the lines still there.
Today 8/21/2016, i went back to the shop - levis-ssipl-sakchi, house # 37, upper ground floor, po&ps sakchi, jamshedpur, singbhum east, jharkand having tin no [protected] & cin: u85190dl2007ptc166053
The in charge at the counter - avtar was at his shocking behavior talking to me like a lawyer asking me all weird questions and blaming me totally. Now, i buy something from levi's an international brand, do i need to think twice about the product quality. He is representing a minuscule retailer and behaving like he is on the board of the company that also no one does it. No ethics at all to treat customers, repeatedly telling me that i was told about the black color which has no guarantee does it mean their vendors have no check for fabric quality, color etc. Let him prove from his cctv recording that i was warned about the color fading. I would not have bought black if this was the case.
I am very disappointed with my purchase and more so with that rude shop-in-charge. He kept back the jeans and said that he would get back to me after talking to his boss by wednesday[protected].
Please check on his intentions and let me know asap or else i will have to go public with all proofs including photos in hand.

I am really surprised that there is no response in the last 48 hours on my complaint for sub standard material used in levi's jeans and marketed in india. Your jeans are pricey and inversely proportional to the quality.

Your people manning the shops are atrocious. The guy in levis-ssipl-sakchi, house # 37, upper ground floor, po&ps sakchi, jamshedpur, singbhum east, jharkand is fit to cleaning public toilet. You must fire him immediately and send him to rehab center asap.

In any case, i need my money back or replacement of similar designed jeans in blue denim as you do not guarantee in black color.

If you have an international refund policy worldwide why does not it apply to india?
Was this information helpful?
No (0)
Yes (0)
Levi's India customer support has been notified about the posted complaint.
Complaint comments 

Comments

I bought this shirt of levis for my younger brother. After few month o[censored]sage he stopped wearing this due to winter season when he again put it out to use in summer he found that rust caught the buttons and stopped wearing since then. I want levis authorities to solve this issue and replace the shirt.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Levi's India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    13%
    Complaints
    611
    Pending
    0
    Resolved
    81
    Levi's India Phone
    +91 755 425 7841
    Levi's India Address
    E-5/15 Arera Colony, Bittan Market, Bhopal, Madhya Pradesh, India - 462016
    View all Levi's India contact information