LG Electronic India — Cheated by service center over charges

Address:

Chennai, Tamil Nadu

Dear LG Customer Service.


On 20th May-2015 my refrigerated over cooling problem. I search the LG customer care number from Google. I Find the below LG customer care No.[protected] which I called on the same day I given the complaint they not given any complaint Number to me. On 21st from LG service centre someone called up Mr.Vinod he visit my residence he said timer issue & one more device under problem & he said that to be replaced.

He said that for replacement of device Rs.1850/- plus service charges of Rs.400/- i was in the office i said to mother to pay the charges & collected the receipt.

I ask through over phone any warranty of device he said 6month & he mention in the receipt also of the spare what replaced.

After i came to home i was seen the receipt it not mention any logo of LG in the receipt copy. I called up to Mr.Vinod (contact No.[protected]) in the receipt it mention IFB i called up to LG customer care but you from IFB he said me i am also LG service centre.

After that same problem i faced in between 17th of july he visited to my home more than 4times on the same issue.

From 15th onwards my refrigerated not working again i called to Mr.Vinod he visited my home on 16th he said compress issue kindly provide the bill copy within 5 years warrant from LG they will replace the compress.

I said to him once i reached home i will get back on the same. On 17th i called up to Mr.Vinod he text message to me call to Lg customer care to me...

Once again i given the complaint on 17th to customer care from LG service centre person someone visited yesterday I forget the same. I shown the bill copy what given by Mr.Vinod. He said they not from LG service centre. Then how in our website your customer centre number can be reflected.

He service person what he observe on the problem total wrong but he change the timer & thermostat & charge for device of Rs.1850 plus charge of Rs.400/- total he collected from me Rs.2250/-.

Yesterday LG engineer visited he said to device billed double the charges total charges should less than Rs.900/- ( due to your website i get the contact number i was loser of 1250/- plus he not skilled engineer he spoiled my refrigerated)

I need someone from your organization to check the issue as customer I was cheated by LG produce once again...

I required full refund amount what i paid the service center & he have to take responsibility on the my refrigerated issue now...