[Resolved]  LG Electronic India — Failure to carry out Air Conditioner Repair as per AMC agreement

Address:

Surat, Gujarat

Respected Sir/Madam, On 10/10/2014 I had got Annual maintenance Contract done for my 2 Air Contioners of LG barnd for a period of 3 years i.e. upto 09/10/2017 and paid Rs 15472=00 to the LG company in Surat, Gujarat. The LG company is supposed to provide me with free maintenance of both the ACs, including free replacement/ repair of parts for a period of 3 years. Now, one of my AC’s gas has leaked as revealed during the free service and I was told that a part was needed in the outdoor unit and to pay RS. 5000 (Service Request RNA[protected]. When I told them that this AC was covered under AMC, they told me that they will take up this matter with the service station and that in case of AMC the replacement would be free of cost and that they would inform me. Now they have sent me an Email that my service request is closed due to discontinued part. My feeling is that they are not repairing my AC because they will have to do it free. I feel that injustice has been done to me. I paid for a service from a reputable company, in advance, and now when it is the turn of LG company to provide services, they are denying. Now it is summer time and I am in great distress. Please help me. From: Dr. R. K. Bansal Professor & Head, Dept. Of Community Medicine Near Sahara Darwaja, Umarwada Surat – 395 010, Gujarat Email: [protected]@gmail.com M- [protected]