[Resolved]  LG Electronic India — Faulty TV after 2 weeks o[censored]se

Address:

Hyderabad, Andhra Pradesh

Dear Sir, I, Shibaji Chattopadhaya, was a very loyal LG customer since a long time. However, after my present purchase I'm really disappointed with your company. I purchased an LG 49 inch 3D UHD LED TV (Model No. 49UF850T) from Bajaj Electronics, Chandanagar, Hyderabad on 12th August 2015 for Rs. 1.23 lakhs. I was told that due to Independence Day Offers I'll be receiving some gift. However, I didn't receive any, not even the advertised ones. I was also told that I'll be receiving 4 pcs. of 3D Passive Glasses, but I received only 2 pcs. I was told that I'll be receiving 2 years warranty on my TV due to the afore-mentioned offer. However, this too was a lie, as I was told by LG customer care that my TV was having only 1 year warranty. Nevertheless, the greatest shock was yet to happen. Since last 2-3 days my TV started behaving absurdly, i.e. sometimes the screen will flicker and sometimes red & blue vertical & horizontal lines will appear on the screen. However, this vanishes on restarting the TV. I wrote an email earlier regarding the promised gifts but no action was taken by LG. Today I registered a complaint with LG customer care and they sent some technicians against my complaint no.: RNA[protected], but they couldn't find any defect with my TV, and asked me to take photos of the issue if it occurs again. I was devastated by their response. I was told that I'm a premium LG customer by your comapany. Now, my question is if being a premium customer I'm facing such negligence from your company then what will happen to non-premium customers. I had a great faith on your company earlier but now no more, since 2 weeks after purchasing such a costly TV if this kind of issues happen then I don't know what will happen in the long run as I think it might be a panel problem. What is the meaning of warranty, if you can't provide the same to your customers? being such a renowned company you should immediately replace my TV with a new one, because I'm sure that the TV will die very soon, if such issues keep on occusring, and if it happens after my warranty expires, then I've to recur a heavy loss. I don't know whether you're going to ignore my email, but I hope you'll atleast respect the little faith that I've remaining on you. I shall be grateful if you do the needful ASAP. Thanks & Regards, Shibaji Chattopadhaya. Mobile: +91-[protected].