LG Electronic India — Highly dissatisfied with the fact of being sold an AC which is no more manufactured

Address:

Pune, Maharashtra

This is to bring in to your notice that we had purchased a Split AC(Model No LSA5ES5V) on 1st May, 2013 from Modern Electronics, Chinchwad, Pune. This worked good for 2 summer seasons (2 months each) for 2013 and 2014. In 2015, few days back when we tried to turn on the AC, it was not turning on. We logged a complaint with Customer Care. One agent came to our home and checked the AC and said that may be due to short circuit during last rainy season, some part in the AC got damaged.So he will order that part which may cost us to Rs 2500.We agreed.Later, in 2-3 days when we contacted the agent, he said he is unable to order the part of the AC as the model no. is no more valid. It was surprise for us.We then checked with the Service Center Supervisor and explained him the situation.He checked and found that the model of our AC has been stopped getting manufactured long back and there is no more part support from 2012 onwards. So it came into picture that this LG showroom (Modern Electronics) has sold us an old model of Split AC. Now we are struggling to come to a solution. The service center Supervisor( Mr. Amol Patil) said that he can take back our AC with a depreciation of 20% of original value in which we purchased. We said OK then please return the 80% cost to us in CASH. He said the policy of returning money in cash has been stopped by the company so we have to now take only another AC from LG of that price. So it is a question for all o[censored]s.. 1> How come Modern Electronics sold an AC model to us in 2013 which is already stopped getting manufactured long back and even the support for that model got stopped in 2012 as per Service Center? 2> Why we are being asked to pay 20% depreciation of the Initial cost in less than 2 years to get a new AC. Here in this case, the cost of AC in 2013 for any model is already increased to few thousands in 2015. That means if We would exchange to another AC with the same features then we have to pay few more thousands apart from 20% Depreciation value. This is unacceptable. 3> We talked to many people in between including Mr. G Verma (service head) but no one gave a satisfactory answer. They are pushing things back to us as if we being Consumers are the culprits. 4> G Verma has now said that he will send his person to get the part repaired. If not, he will discuss further. On a Whole, highly dissatisfied with LG service and staff.We are still struggling.Will definitely suggest my family and friends, society members to not go for LG especially Modern Electronics.