LG Electronic India — LG Service Center Faridabad - A bunch of Frauds:

Address:

Faridabad, Haryana

Hi All, This is to bring into your kind attention that I am an LG customer from almost 10years now. But since last six months I have been facing severe issues with the concerned service center in Faridabad. I have a window 0.75ton air conditioner which is under Annual Maintenance Contract (NK006837) since last four – five years now (Under different AMC #). In August 2014, my air conditioner was giving cooling issues for which I contacted the call center to register a complaint and an engineer visit was scheduled; since the AC was under AMC the engineer informed that the AC will be picked up and the GAS will be re-filled since there is an issue with the quantity of GAS in the AC. The AC was repaired and returned the same day by the service center by an executive named Mr. Manoj, who brought back the AC and was responsible to fix the same. While installing back the AC I noticed that the Air Guide Assembly was moving and didn’t look normal. I immediately asked the representative why the Assembly was moving so much, he said that probably a screw is missing; don’t worry we will get it fixed the next time when an engineer comes for a normal service. On April 12, 2015, I booked a service so that I can start using the AC for this season, Mr. Jagjeet who is an engineer from the service center in Faridabad came in to perform a quick wash service. The moment he pulled out the AC, the AIR Guide Assembly was noticeable and he told me that how come the Air Guide assembly is burned out I immediately narrated him the entire previous visit scenario and told him to speak to the supervisor and get this fixed because my AC has only been visiting the concerned service center in Faridabad since being in AMC for last 4-5 years. The story took a twist and turn when he spoke to the supervisor and the supervisor started stating that: The customer might have got it burnt from an external vendor To this Jagjeet (himself) replied back stating that the customers AC is in AMC for last 4-5 years how come an external vendor could have come into the scenario; Also any trained engineer can himself figure out that the AC AIR guide assembly has been burned while topping up the GAS This AC did not come to the service center in 2014 for repair whereas another model of 1.5 ton was repaired for GAS leakage I have another window AC too which is a 1.5 ton but the fact that the illiterate service center chaps are not understanding is 1. Your records show that the AC that was repaired was under AMC since only logistics was paid (Approx Rs 250/-) 2. If the records that the Service center claims to be correct that the other AC was repaired not the 0.75 ton; can they produce me a bill that I paid for the repair…..since my 1.5 ton AC is not under AMC since 2013! Moreover the Model of my 1.5ton AC belongs way back to 2007/2008 Also, I called up Mr. Sahil Chaudhary (ASM/RSM) explaining him what I am going through as a customer for no fault and being a loyal customer. Due to a blunder of burning the Air guide Assembly and then a typo /error in data entry for the correct product is landing me as a customer is too much hassle. He assured me that he will look into the same. I again registered a complaint with the call center on April 13’ 2015 under complaint #RNA[protected] for the Air Guide Assembly issue since Jagjeet just performed a quick wash and got the earlier service request closed. Now this complaint RNA[protected] is closed too by the service center by just repeating themselves again with a stupid logic that the AC was not repaired by them in 2014 Is someone responsible enough in LG Electronics to understand the LOGIC that I have tried to explain above!!! Now, if you can please get this issue resolved to my satisfaction and get the right thing done, I will appreciate the same. Product in concern: Window AC (0.75) New Complaint # RNA [protected] Thank you! Regards, Amit