LG Electronic India — Not refunding the depreciation amount that they committed to us when they dont have suitable panel for LG LCD TV

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Chennai, Tamil Nadu

COST of LED TV bought on FEB 11, 2012: Rs 46000 + 5000 taxOn SEP-23-2014 we have raised a service request to repair the LG LED TV panel crack. The complaint No is RNA[protected].The service technician visited our home and verified the TV and after 1 week time they communicated that they dont have LED panel for this model all over INDIA.so LG has opted us the solution to take the TV for depreciated cost of rs 26000.This confirmation is given by Prabakar from LG (MOBILE No[protected]. As they agreed to refund Rs26000 to us, they wanted from us the TV original BILL and cancelled cheque & we have provided it to the service technician.Afterone week talking to prabakar confirmed that we will be getting this money in a week time and so we were happy with LG service and solution and Booked a new LG LED TV Online (OCT-6-2014)Then we were trying to follow with Prabakaran to get the amount but he told told to contact Vishnuvardan from LG ADAMBAKKAM service Centre ( Mobile No[protected].Then this new person told that they can replace only 8500 rs.We got shocked and felt very disappointed from this call. The reason told was not welcoming.We escalted to higher level in LG & we asked that 26000 rs to be refunded to us as we are using all LG products in our home ( LG MOBILE, LG WASHING MACHINE, LG REFRIGERATOR, LG AC)They told they will discuss again & come back with good news & to follow up we have been asked to talk to LG service area manager RAJKUMAR[protected]. Finally RAJKUMAR told they cannot replace any money, they have got now LG PANEL from somewhere in these 3 montsh time and pushing us to get the LG TV panel or get new LG tv with extra money by giving back this old TV to them.