LG Electronic India — Poor quality product

Address:

Belgaum, Karnataka

Hi,

This is Mr. S S Tavargiri from Belgaum, Karnataka. We had purchased LG LED TV (LG LED 32'32LN5120) from authorized LG dealer in Belgaum ie "Pai International electronics LTD" on 1st Nov 2013.
The matter is, few weeks back suddenly the TV stopped displaying the picture. We did consult the LG service center in Belgaum, the service engineer examined the TV and said that the issue is with display and it has to be replaced which would cost ~14k. This is quite strange and was surprise to us, how a product can be of such a quality that it even cant last for one and half year. We chose to buy LG product by trusting the brand and its popularity in producing quality products in the electronics market. But, in our case the product that we received was of pour quality which got such a major issue in short period of time.

The product is out of warranty by just two and half months, we want company to replace/repair the product under warranty.

Following is the complaint number we received from service center RNA[protected], registered mobile number "[protected]". We dint get proper response from service engineer, they were very unprofessional. This is not expected from such a big brand company service center.

Its more then one week now, I had also dropped a mail regarding the same and registered complaint on LG website. The issue was assigned to area service manager Mr Arun chinagi. But till date we neither got call from him nor he is bothered to answer our calls. This is such an unprofessional and irresponsible behavior. I had again drooped a mail to customer care about the kind of response I am getting but in vein.
Now even customer care has stopped responding. This is so much frustrating. Never expected this kind of response from the company like LG.

I am escalating matter here and will also log complaint in consumer forum in Belgaum.


Regards,
S S Tavargiri,
Belgaum
Phone: [protected], [protected]