[Resolved]  LG Electronics — 3 months fridge not repaired

Address:

Chennai, Tamil Nadu

When we complained that our LG refrigerator was not working in the first week of Dec 2013, after several calls, one service engineer Saravanan came, inspected the fridge, said that someone called Raju will come and left. Raju came on 8 Dec 2013, replaced some parts and filled the gas. He said that if the fridge didn't work after this, the compressor might have to be replaced. The invoice amount came to Rs. 1305. The fridge still didn't work. We called again and complained. By March-end, Saravanan came and inspected the fridge again. He said that he didn't know what was wrong and Raju had to come. He spoke to Raju from my house and said that Raju would come on Sat 29 March. When I spoke to Raju on Sat morn, he said he would come at 4 pm. NOTHING has happened till now. When I called this morning, Raju claims that we wouldn't have waited for him as he didn't get a call from us at 4 pm on Sat!! As Raju is on leave, he gave us Samraj's number who is not picking up our calls. The food in the fridge has got spoilt on 3 occasions and there has been so much wastage. What do we do?