LG Electronics — 32" LED TV

Address:Kolkata, West Bengal, 700050
Website:LG

I had bought 1 lg 32" led tv model -32lb5610 serial number-405plag005120 from basant electronics kolkata (Invoice number-2665) with buyer's name as sima neogi with an amount of 32700 on 12/06/2014. From 23/05/2016 small led spots are seen on the tv and they are increasing in number day by day. Authorized mechanic of lg said the display panel is to be changed and the cost for it is rs 15000 that too with 6 month's warranty. Though the warranty period of the tv is over, yet it is not expected that a lg tv of 32000 will not last even for 2 years. This is very disappointing and unacceptable. A tv is expected to last for at least 5-7 years but it is not yet 2 years that a 32000 tv is not working properly. I believe it is manufacturing defect from lg. Does end of warranty period mean i product has to be thrown away? Or do i consider myself lucky if my product is in good condition even after warranty is over?
Is there anything lg can do other than saying sorry or asking for more money? I think lg knows that in real world just sorry does not mean much in situations when a rs 32000 tv does not last for even 2 years and lg charges 15000 more for repair.
I want immediate replacement of the tv or cash back or free repair.
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We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

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LG Customer Support Team

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