[Resolved]  LG Electronics — 55 inch LED TV

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Chennai, Tamil Nadu

Hi, My name is Sathish and I am from Chennai. I am loyal customer of LG from 2004 when I bought the first LG product (double door LG fridge). From that time I liked LG product and I bought 2. 1.5 tonne split a/c in 2006 3. 1.5 tonne split a/c in 2010 4. 1.5 tonne split a/c in 2013 I was very happy with LG product and service. So when I planned to buy a 55 inch LED smart TV investing (1, 50, 000) I did not go for other brand. I trusted LG product and invested the money 5. 55 inch LED TV in 2013 6. Home theatre in 2013 7. LG washing machine in 2014 (switched from IFB to LG) After close to 17 months from the date of purchase my TV had a problem and I registered a complain customer care on 25/12/2014 (RNA[protected] and a technician was sent in 48 hrs and he said that a part has failed and this part does not fail so easily unless and otherwise it’s a manufacturing issue and the cost of the part is 35000 rupees. I spoke with service manager and other LG people and they asked me for the bill copy of the purchase 4 time. I went in person to the service centre and gave the bill. Also wrote several mails to LG and also spoke with many LG service people... no use... The complaint registered by me was closed by the call centre people saying customer did not pick up the call... I was driving when i received the call and I was unable to call back the same number. Within 5 mins I called the customer care to reopen the complaint for which there was no proper response and also I was told that i will get a call from customer care within 2 hrs but i did not get any call till today (the complaint was closed on 13th Jan 2015) After being a loyal customer for 10 years the LG customer care did not care about its customer. I am planning to go consumer court for justice. Please help me to resolve this issue Thanks, Sathish [protected]