LG Electronics — a/c flap, serice center, voice customer care - problem.

Address:

Tiruvannamalai, Tamil Nadu

I'm Purchased One A/C on 02.04.2015. Received A/C Flap bend. hence, next day I'm logged a complaint. Engineer replaced another flap after 15 days. I'm not available on that day. Engineer not properly fit in Flap. Right side properly fitted. but, left side not insert White color push, hence, Some times i'm hearing unknown sound from flap and this flap is worst than original flap. Again I am logged a complaint through phone, but your service center cancelled the call, reason for Customer self repair. Again and again daily I am logged a complaint, but your service center cancelled all calls. (2nd time engineer not attend the call but, call cancelled)Then I'm calling to your service center, they are told that Customer self repair option only showing in LG Website. Hence, they are select Customer self repair, and they will arrange the engineer from head office for attend the call. Till now This A/C not working. What is meaning for Customer self repair? I'm not attended self repair. this problem is Engineer problem. Pl update this is not customer self repair, engineer not properly fit in Flap. Your voice customer care personal not properly answered. Daily I'm logged a complaint, and tell full story, they replied that sorry for inconvenience, then provide new complaint number. next day service center cancelled the call. I'm very dissatisfied for buying LG Product. (Model - LSA5AU3A-ANLG(II). Serial number - 503NAEC042812 This model not showing in your website. how to register this product? Kindly do the needful at the earliest. Your Service center name - KEKE Services. Complaint number - RNA[protected], RNA[protected], RNA[protected].