| Address: | Chennai, Tamil Nadu |
Dear Sir,
Pls.update the below compliant
old compliant[protected]
new compliant[protected] Again unit has been taken & no response from them
I have logged a complaint on 30.09.14 at
11PM (RNA[protected] stating my LG make AC, not working properly (
No Cooling), after 4 days on 05.10.14, I have received a call from one
of your engineer Mr.Salim, stating that he is in our locality & will
be visiting my place today, since it was a Sunday & prior
intimation has not been given, I was not in home, but I request for him
to visit after 4.30 PM, for which he has not given any conformation, but
without my knowledge my call has been rescheduled & after that I
have got a call from another engineer Mr.Palani on 06.10.14 &
appointment has been scheduled for 5.00PM, which never happened, while I
contacted him, he has taken a con call with another engineer
Mr.Yuvaraj, where he intimated that he will visit by 6.00 or 6.30 PM,
since he has other appointment, hence I myself requested him to attended
the call next morning at 11.00AM, since I know the value of appointment
& other customer should not be troubled. Finally Mr.Yuvaraj has
came by 12.00 PM & started his observation, I have given a complaint
stating cooling issue, for which he said he has been informed with
water leakage issue & for gas filling a separate team will be coming
& I have had other issue like swing not working & remote
sensing not good, for which he told he will check out for spares &
will let know or will come in the evening, but till now I have not got
any proper response for him, I have made a call to him in the morning
for which the response & attitude is very disgusting, I have
requested him to provide any senior contact no, for which he told to ask
the customer care & disconnected the call with out any manner, as a
customer I was very upset about the attitude of your engineer & the
system of service providing. I know that I might be wasting your time,
making you to read this letter, but pls think their may be few customer
who will be giving feedback's which will help you to improve the quality
of service. I am using more than 3 lg products, here after I will think
twice before buying or recommending your products. Pls help me to sort
the issue & I will be very thankful to you.
Regrds,
[protected]
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team