LG Electronics — Ac Parts not available

Address:

East Singhbhum, Jharkhand

I have logged a complaint that my split Ac's (model-Lsa5er3n ) swing flap has stopped working.The service man came and checked and said they need to change the flap, so I asked him to change it as soon as possible but later he said that the flap is not available so they have to change some parts for it to work which will cost around 2500rs, then also I agreed to pay and get it repaired.After 4-5days the serviceman called me and said that the part is also not available and offered us to get the ac replaced for which I have to pay the depreciated amount of the AC which comes around 80% of the cost of the AC .I am greatly disappointed that for just a flap which costs 2500rs I need to replace my Ac for which I have to pay 80% of the cost of my Ac which is totally nonsense, why should I pay 80% and that is also because of parts unavailability.The company should bear the 80% amount &a not the consumer.I am very much displeased with this kind of treatment to consumer .So I request LG to look into this matter and solve the problem genuinely as I am facing great problem using the Ac.