[Resolved]  LG Electronics — AC service & repair

My First compliant was logged on in the month of February 2014 for non-cooling of A.C. Initially I was told that there is no Gas in AC & may be pipe leakage. Then Mr. Naresh & Mr. Abdul your technician attended AC after doing & checking the indoor & outdoor unit they told that out-unit two nuts are leaky. They changed the same & filled gas & charged RS. 2500/- vide retail Invoice no 1675 dated 8/3/14 i.e after three days from first visit. But within 10-15 days the AC cooling effect was gone. After several reminders your technician attended complaint and filled air in indoor and outdoor unit & told that we will come after 2-3 days to check air, after 2-3 days they came & told that since both unit air pressure is ok means your copper gas pipe is leaky & advised to change a gas pipe & it was changed on 27/03/2014 vide retail memo no. 2307 & charged Rs. 3575/- & filled gas again in pipe & AC started giving cooling. Once again the AC cooling effect went down within 15 to 20 days. After several reminders on phone to your service engineers - Mr. Naresh, Mr. Abdul, Mr. Mayur and Sr. officer - Mr. Nawaz, finally on 03/5/14 and told that connection taping may not proper & after tightening nuts he filled air in complete unit and told that next day we will come and check the pressure they came on 05/5/14 and found the pressure ok and filled the gas. But we faced same problem, after few days the AC cooling gone down. After several requests to Mr.Mayur, he sent to Mr.Jafar to our place, but he checked the insulation and nuts and he commented that gas has gone. After few time he opened outdoor unit top cover and checked the compressor pressure to about 150 psi (my father witnessed all activities) and told that your compressor is not working and expenditure is near about Rs.9000/- to 10, 000/-. We were surprised after four months of complaint which was not being rectified and suddenly the problem was diverted on compressor. If the compressor would have not been working, how the initial cooling effect was possible. Nobody from all your service engineers told that problem was in compressor. Now we have already spent Rs. 6475/- as per your technicians recommendation and still the problem is not resolved. Therefore, 1) I doubt that whether your technicians are qualified or not? 2) I doubt your technicians might have damaged our compressor. 3.) What guarantee is assured after replacing compressor, will the AC run properly? All above history is already been briefed to your Sr. Officer - Mr. Mayur, and as per his commitment he assured to resolve the problem but neither he sent any technician nor he responded to my phone calls. Please look into the matter and give our AC in working condition, as we have spent Rs. 6475, still the problem persists. During this period my wife and family has faced mental disturbance & mental stress that you cannot be compared with monetary terms. Kindly, look into the matter as soon as possible & give justice.