LG Electronics — AC/Complaint about supervisor

Address:	600122
Website:	Customer care services of LG

Hi,

This is lenima phukan
My call back number #[protected] or [protected]
Email – [protected]@gmail.com or s. [protected]@outlook.In
Called your customer services 14 days back about my ac (Lg split ac) the tech said my warranty over 4 days back. I said can’t you give me any extension time you people said no that’s the rule of lg. Once warranty expires no services will be done free of cost
I said okay, i called after 10 days. Let me tell you the time. I called you on
23/05/2016 @12.00 am to 2 pm. Using my registered number [protected] but your customer service agent said that what help i need i told him i got a service recently from you people and i was charged about my ac issue as it was making wired sound. I paid rs.579.00. He did only 6 minutes cleaning and got the money for his appearance at my home to fix the issue. After that ac ran 2 days well without any noise, but new problem started a one year ac (Inverter split ac) behavior was not expected buying the brand doesn't go well for me, i own lg products really it makes life good. Costly products but worthy, i do have lg led tv, ac (Inverter split ac), automatic washing machine. Not the refrigerator but my dad has it. I believe in lg products and also believe being loyal customer for you. If we have any issues obviously i need to call you if the issue related with my lg products. But your customer service really sucks and that’s what i said to your customer care people that my ac has new issue now after getting repair it’s blowing only hot air and this happened after your technician came and cleaned my ac. Using this ac for last 12 months never happened like this. What they said that we could take a new complained and you need to pay for the support i said why i have to pay for it. They said okay then i have to call enterprise (That same technician team). They gave me 1st balaji enterprise and guess what it was a wrong redirection because that team number they gave from where the tech came as per lg customer care. But they said directly we are not the team for ac. I have to call again customer care number to get the right number, i called again my call was transferred to the supervisor john and i said you guys are giving me services. How many time you need to understand my issue. We are the customers we pay money to you and we believe to take the products with the good services but not lg has good customer care service i believe he asked to behave professionally you people don’t even know to give the right number to get in touch with the repair center people according to the location, service don’t even run for 2 days after repair. Asking me to pay again and again for every issues and asking the customer to behave properly, well i was but there is a limitation and i am not the 1st customer in the world who abused because of poor services being customer care for lg and if the products not doing well you need to listen those and you people are teaching me to behave professionally, redirecting wrong place, talking rude, there was an incident when i was on the call with john he abused me saying you damn. Is that professionalism? Ask mr john i am a customer. You need to listen. This is how it goes on market, misbehaving and misleading the customer, commanding them and abusing from customer service of lg doesn't look and sound good now. It’s my turn to put your service on social media. Specially about your customer care whose behavior was worst. Wasting time of customer even he bought worth of rs. 2, 00000 products. I am not going to buy any more products i swear will give bad impression about your service as well. Ask mr john who the hell he to abuse me and disconnecting my call. Later on i call again and got the right number to call, it was en enterprise for my location.. I am still facing the same issue and i will check with any local technician and will never go for lg products where you people abuse customers.

Note: want you people to probe mr john what kind of supervisor he is?

Regard,
Lenima phukan.