[Resolved]  LG Electronics — Bad reception and customer servicing in LG service center Habsiguda Hyderabad

Address:

Hyderabad, Andhra Pradesh

I have requested chiller tray from L.G. service center for refrigerator model no. GL-205KMG5/2012 I reached habsiguda service center on saturday 12.04.14 and they said the stock is not available and come on monday 14.04.14, i called lg service center on monday and they said come on tuesday, on tuesday i again called the service center but nobody received the call so i called from other number and the receptionist lift the phone and started talking rudely saying why are you calling again and again for the same thing and she kept on hold for more than 10 minutes Is this the way to talk to customers? Especially a lady customer? LG..no wonder you are not market leader in home appliances. On friday they told the chiller tray will be available for Rs 280/- and on tuesday they said the product is available for Rs 497/-. Thee people don't know the rate of their own products properly and they are working for LG. When i reached the habsiguda service center the manager started talking rudely, i told him to atleast show the tray fits perfectly in fridge so that i dont have to travel so far from tilak nagar again but he said if you require the product take it or leave it as he don't care. obviously i paid for the chiller tray and when i asked for a plastic cover to put the chiller tray so that i can drive back in my scooty safely. he said we won't give anything. We had a very long argument and he was very rude and he was confidently saving that they know how to take cae of customers. These peoople can't sell a product of Rs 500/- properly and are supposed to maximize the sale of LG LG!!! Once again no wonder you are not market leader and Samsung is!!! I have 2 LG LED TVs, 1 LG nexus mobile, 2 LG fridge I swear i won't buy any LG product and won't let my colleagues or friends to buy any LG product. LG please provide the proper contact details and address of your service center. LG!!! you should fire these people right away. Regards Sanjay Singh on behalf of my wife